Job summary
- Main area
- Mental Health
- Grade
- 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Long Days)
- Job ref
- 363-BED7492181
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Florence ball House
- Town
- Bedford
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 15/12/2025 14:00
Employer heading
Clinical support Worker
4
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
The post holder will work as a part of the CRHTT across Bedfordshire, supporting the provision of crisis interventions that will be offered as an alternative to hospital admission. The post holder is primarily required to provide support and time to service users experiencing mental health crisis to help their recovery. This will include working with services users and carers in their own homes, in various community settings (including in-reach to the Crisis Café) and supporting senior colleagues with crisis assessments in settings as detailed above or in in-patient wards.
Main duties of the job
· Promote Independent Living
· Form positive therapeutic relationships that support service users’ own decision- making and build on their own strengths
· Provide practical support
· Provide support with daily living activities
· Facilitate service users to live ‘ordinary lives’
· Help service user’s to gain access to resources
· Provide information on Health Promotion
· Support service users with involvement/participation in their treatment (including medication support and appropriate attendance to appointments)
· Physical health monitoring
· Promote social inclusion by; supporting service user’s to engage in activities to support employment/vocation, education, leisure, social networks and community connections.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
· To work as part CRHTT, to positively promote recovery and social inclusion by focusing on the direct needs of service users, working across boundaries of care, organisations and roles.
· To provide support directly and flexibility to service users towards goals defined in his or her care.
· To support the development of specific care plans aimed at promoting social engagement, healthy living and independence.
· Maintain information and knowledge of and links with community resources and actively support service users to use these resources, thereby countering discrimination and encouraging social inclusion.
· Provide telephone triage, support and sign posting under the supervision of qualified mental health professional to callers presenting with mental health crisis to the CRHTT and/ or Crisis 111 Line.
· Assist Mental Health Practitioners to plan implement and evaluate service user interventions by supporting service users to identify their needs/aspirations and make recommendations for further interventions.
· Provide support and give time to service users, working within an agreed plan, helping them to build their own support networks, develop coping strategies, participate in their own recovery and achieve their identified outcomes, disengaging at the appropriate time. This may include supporting individuals to manage budgets agreed as part of their self-directed support package.
· Help identify early signs of relapse by monitoring the service user’s progress level of functioning and mental state, and alert the appropriate staff involved in the individual’s care.
· Offer support and advice to carers to enable them to help the service user develop independence and dignity.
· To undertake carer assessments as required.
· Planning and organisation of activities that support service users under the care of the CRHTT to recover.
· Assist senior colleagues with both the assessment & gatekeeping processes for the CRHTT.
· To work as part of the team and independently, particularly in their role supporting service users to attend appointments and liaise with relevant professionals to support service user recovery.
· Contribute to the development of good working relationships with other professionals and services aimed at supporting service user recovery.
· In collaboration with the senior assessing professional, develop a short term plan of action to address identified crisis needs, manage immediate risks and negotiate best possible outcomes for service users and carers.
· Support CRHTT service development activities including induction of new staff, the continued development and establishment of new pathways, training to other colleagues/ teams and active participation in team away days.
· To participate in team meetings and complex case reviews, which includes initiating and discussing new methods/models of care and participate in the introduction of research or trials or audits within the area as required.
- To work flexibly to meet the needs of service users and carers.
Person specification
EDUCATION / QUALIFICATIONS:
Essential criteria
- NVQ Level 3, assistant practitioner qualification, nursing associate qualification, additional training to diploma level or equivalent short courses/ training/ experience
KNOWLEDGE
Essential criteria
- Knowledge of mental health, learning disability and autism
- Understanding of safeguarding procedures.
Desirable criteria
- Understanding of the role of CRHTT and HTAS Standards (2017).
- Understanding of relevant legislation and guidance including the Mental Health Act 1983, Mental Capacity Act (2005), HTAS Standards (2017) & NHS Long Term Plan (2019).
SKILLS / EXPERIENCE
Essential criteria
- Previous experience working with adults with mental health needs
- Receptive to and able to use supervision appropriately.
- Data collection, computer literacy, ability to record notes accurately and in a timely manner.
- Ability to identify appropriate resources with the service user, using a collaborative style of working.
- Experience of the principles of recovery, person-centred planning, and safeguarding.
- Excellent verbal communication skills to liaise with service users and their family members/carers and allied professionals, and to support the delivery of training to allied professionals.
- Car driver/ ability to get around the locality and Trust to meet service needs and deadlines.
Desirable criteria
- Previous experience of working in CRHTT
- Previous experience working with service users who have learning disabilities, learning difficulties, autism.
PLANNING & WORKLOAD MANAGEMENT
Essential criteria
- Ability to plan resource requirement to meet changing care needs.
- Able to contribute to improving efficiency and cost effectiveness of the service.
- Ability to co-ordinate work to meet agreed targets and deadlines.
- Evidence of ability to prioritise workload and competing demands.
PERSONAL QUALITIES
Essential criteria
- Ability to work on own initiative, adaptable whilst recognising own limits.
- Ability to contain and work with organisational stress and ability to contain and hold the stress of others.
- Ability to balance competing priorities and multi-task.
- Ability to manage unpredictable work patterns.
- Ability to deal with frequent exposure to highly distressing situations.
- Ability to use own judgement confidently and decisively.
- Ability to deal sensitively and decisively with conflict management.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Stacey Wimbleton
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 01234 315691
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