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Job summary

Main area
Administration
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
455-NLFT-0881-B
Employer
North London NHS Foundation Trust
Employer type
NHS
Site
Birmingham Business Park
Town
Birmingham
Salary
£32,073 - £39,043 Per annum
Salary period
Yearly
Closing
17/09/2026 23:59

Employer heading

North London NHS Foundation Trust logo

Business Support Officer

Band 5

Thank you for your interest in North London NHS Foundation Trust (NLFT).

As of 1 April 2026, NLFT has formally merged with Tavistock and Portman NHS Foundation Trust—marking the start of an exciting new chapter. This is a unique opportunity to join a forward-thinking organisation at a time of transformation, where we are strengthening access to mental health services, responding more effectively to complex and specialist needs, and advancing our work in education, research and innovation.

By bringing together our combined expertise, we are building a stronger, more collaborative Trust—one that delivers consistent, high-quality care and improved outcomes for the diverse communities we serve.

At the heart of our approach is The North London Way. We are committed to:

  • Working collaboratively at every level, guided by our shared values
  • Shaping a positive, inclusive culture where staff and service users thrive
  • Empowering our teams with the skills, tools and autonomy to drive meaningful change
  • Delivering excellence and continuously improving the quality of care we provide
  • Embedding research, innovation and technology across our services
  • Taking a trauma-informed approach in everything we do

We are proud to be an inclusive employer that values diversity. We actively welcome applicants from all backgrounds, particularly from our local communities, and are committed to creating opportunities for everyone—including apprentices, veterans and care leavers.

The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.

Our trust website is:  https://www.northlondonmentalhealth.nhs.uk/ 

As a values‑driven Trust, we recruit through our values. Our selection processes focus on behaviours, attitudes, and examples that reflect our organisational values and commitment to compassionate, high‑quality care.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit  https://royalfree.pagetiger.com/cuuomnr/1.

North London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

Job overview

Although the recruiting Trust is North London NHS Foundation Trust, this post is based in Birmingham and there is no expectation for successful candidate to be travelling to Trust sites in London on a regular basis. 

This is a unique opportunity to do something different and join the CCS Central Hub, based in the West Midlands. An exciting job opportunity has arisen to join our newly commissioned Counter Terrorism Clinical Consultancy Service (CTCCS). This is a joint team with Counter Terrorism Policing and the NHS.

The Counter Terrorism Clinical Consultancy Service (CTCSS) is a joint NHS and Police Mental Health Team which facilitates information sharing with local mental health services for individuals who have come to the attention of Counter Terrorism Policing and who are thought to either present a risk of serious harm or have safeguarding, welfare or treatment needs in the context of mental disorder. 

The aim of the team is to work with counter-terrorism officers in assessing and managing the risks posed by individuals with severe mental illness through advice, consultation, and detailed formulations to aid understanding.

Main duties of the job

  • To provide high-quality business support with regular liaison with  various external and internal stakeholders, working with them to ensure effective and efficient time management. 
  • Coordinate the regular internal and external schedule of meeting which ensure contract monitoring, operational and performance monitoring, maintaining clinical governance and any other meetings that take place on a regular basis within the service to ensure it meets its statutory obligations and delivers high quality, safe and effective services.
  • The post holder will be a key member of the business support and admin team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives related to quality and clinical governance.
  • Contribute to and circulate regular communications to both external and internal stakeholders.
  • To maintain effective professional relationships with very senior staff, both internally and externally; this will involve dealing with highly confidential and sensitive information.
  • The post holder will use highly developed analytical, organisational and communication skills and work on their own initiative to efficiently prioritise work and meet deadlines, as the service requires.
  • To undertake and manage a variety of different workstreams and projects, as directed.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

 

Why NLFT?

·       We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.

·       We promote flexible working and support staff with a range of health and wellbeing initiatives.

·       NHS Discounts, generous annual leave and NHS pension scheme

·       Excellent internal staff network

 

The postholder will be aligned with our Values:

·       We Are Kind

·       We Are Respectful

·       We Work Together

·       We Keep Things Simple

·       We Empower

·       We Are Proudly Diverse

 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

  • To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
  • To plan and organise meetings and assist with training events, workshop, room bookings hospitality and assist with projects identified by line manager.
  • To collate and analyse complex data and information, producing qualitative and quantitative reports for audit and Key Performance Indicator (KPIs) oversight.
  • Coordinate, attend and contribute to meetings as, ensuring the accurate record of discussions and the capture of concise minutes.
  • Communicate clearly and effectively, complex and often sensitive information to a range of staff internally and externally across the organisation, service users’ relatives/carers and other stakeholders, where sensitivity, tact and persuasive skills maybe required.
  • Use initiative and support the general management of administration department by providing a focal point for queries in the absence of senior manager.
  • To maintain good working relationships with all staff within the Trust and outside agencies.

Person specification

Education and qualification

Essential criteria
  • Educated to degree level or equivalent relevant experience working in administrative roles.
  • Demonstrable commitment to continuous personal development
Desirable criteria
  • Previous experience in administration working within Health and Social Care

Skills and abilities

Essential criteria
  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook, Teams
  • Good communication skills, both oral and written.
  • Ability to work on own initiative and organise own workload with minimal supervision.
  • Ability to prioritise and continually reprioritise to meet tight, conflicting and often changing deadlines
Desirable criteria
  • Knowledge of NHS Systems.

Experience/Knowledge

Essential criteria
  • Minimum 2 years’ experience in a PA / BSO Role
  • Full range of administrative procedures, software programs.
Desirable criteria
  • 2-year NHS experience working in a mental health setting. Line Management Experience Undertaking appraisal and supervision of at least one member of staff

Personal Qualities

Essential criteria
  • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
  • Importance of a positive “can do” attitude and a positive attitude to change.
  • Awareness and ability to implement NLFT trust values.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleJob share policyAge positiveImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthAccredited Living Wage Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie Loughnane
Job title
Business Support Manager
Email address
[email protected]
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