Detailed job description and main responsibilities

Key Task and Responsibilities

• Manage and promote the wider organisational patient experience strategy.
• Work in conjunction with internal stakeholders to promote monthly health promotions.
• Recruit and line manage Healthcare Reps.
• Chair monthly patient forums and publicise the department’s concerns process, ensuring information is up to date on leaflets and posters around the establishment.
• Update and maintain all patient communication notice boards in all patient facing areas around the establishment including providing a monthly newsletter.
• Attend all necessary patient engagement meetings, training and development.
• Manage any survey feedback data and any other patient experience data such as compliments.
• Ensure all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant and for the service.

Communication and Relationship Skills 

• To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication.
• Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities.
• Support the development of project plans to further develop patient involvement within the relevant services.
• Link in with Oxleas volunteering services to ensure effective communication.
• To provide regular advice signposting and support to patients in relation to patient involvement opportunities.

 Knowledge, Training and Experience

• Understanding and being able to manage potential risks with patient projects and have some knowledge around risk mitigation.
• To understand care pathways and have a knowledge of all services in order to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activit
• Plan, organise, coordinate, and support meetings, workshop events in relation to patient involvement activities which include all stakeholders.

Analytical and Judgement Skills

• To analyse patient feedback data to identify trends and implement action plans to address areas of possible improvement.  

Planning and Organisational Skills

• Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines. 
• To facilitate a range of opportunities for people to participate e.g. meetings, events and forums.
• To work with patients in order to create and implement action plans which arise from feedback.

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.  

You will need to provide: 

Proof of right to work documentation 

Proof of ID, needs to include 1 photographic ID

Proof of address documentation 

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. 

Address History: 

5 years address history will be needed.  

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously. 

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).