Job overview

We are looking for someone who considers themselves a team player but can also prioritise their own work when working independently or within a team.

Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Colposcopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.

The post holder will work as part of a team in facilitating a high quality patient-focused reception service including: taking and transferring calls (including patient calls), booking in and departing patients on the NHS system EPIC, preparing all patient paperwork ready for the patients  appointment. The post-holder will be responsible for running a smooth reception process and area.

Main duties of the job

Ability to work as part of a multidisciplinary team.

Ability to work independently, to manage and prioritise own workload.

Ability to multitask and work in a fast-paced healthcare environment.

Ability to deal with sensitive information with tact and diplomacy.

Excellent communication and interpersonal skills.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.