Job overview

The post holder will be expected to provide cross cover across the Administrative team as directed 
by the Team leader on a day-to-day basis according to service need. 
Patient administration underpins the patient journey and supports clinical teams in delivering high 
quality patient care and can make a real difference to the patient experience. Effective and efficient 
patient administration supports management through ensuring a high standard of data quality and 
by making the best use of capacity and resources. 
The post holder has responsibility for the provision of a professional comprehensive and efficient 
administrative service, which is effectively delivered to all patients and members of the Department. 
This will be through the delivery of a comprehensive administrative service to a specialty team. This 
will involve providing a full administration service to the consultant team and taking responsibility for 
managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time 
targets . 

Main duties of the job

Administer all new referrals received via the E referral service, ensuring all are electronically 
triaged by the appropriate clinical staff member and action as required

Provide primary administrative support to the consultants and clinicans, including booking 
follow up appointments, correspondence support and other administrative duties as 
required

To have an excellent working knowledge of the 18 weeks referral to treatment (RTT) 
rules / Cancer waiting targets / Screening wait times, as required for the job, and use 
them in conjunction with the KCH Elective Access Policy to proactively manage all 
patient pathways

Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule 
patient appointments in line with agreed local processes

Management of clinical staff inboxes and flagging of high priority correspondence

Input and access information on Epic as required

Demonstrate high levels of customer care and be an ambassador for customer care 
within the Trust

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.