Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 213-Division-A-7885092
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Denmark Hill
- Town
- Camberwell
- Salary
- £30,546 - £32,207 per annum
- Salary period
- Yearly
- Closing
- 15/04/2026 23:59
Employer heading
Patient Administrator
NHS AfC: Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
The Patient Administrator will work as part of an administrative team, to support the multidisciplinary clinical and
administrative teams to provide a high quality administration service, a positive patient experience and the highest
levels of customer service.
It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of
the Trust’s Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.
Understanding of the 2WW cancer pathway and processes, where appropriate.
The role will mainly incorporate the booking of patients throughout their patient pathway as well as general
administration type functions.
Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for
patients within a designated group and escalate capacity constraints or concerns within the a patient’s pathway.
Main duties of the job
Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their
family, visitors or carers, in line with the Trust’s values.
Responsible for booking of patient’s appointments, diagnostics and inpatient stays, throughout their patient
pathway.
Management of virtual clinics, where applicable.
Input and access information on Epic as required.
Actively engage in Continuous Professional Development opportunities in line with set objectives.
Carry out general office duties such as photocopying, scanning and filing.
The post holder has a general duty of care for their own health, safety and wellbeing and that of work
colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical
governance accountabilities associated with this post.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
Assisting and supporting (including cross covering) other members of the administrative team across the
department or division, including dealing with telephone calls and resolving simple enquiries for patients,
their carer’s and visitors plus reception type duties when required.
Carry out designated administrative tasks under direction and with guidance, and following agreed standard
operating procedures.
Scheduling of patients and the timely management of the work queues in line with standard operating
procedures.
Person specification
Application form and interview
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Experience of working in an administrative environment
- Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
Desirable criteria
- Prior experience in healthcare administration, medical office, or scheduling roles
- Understanding of Patient Access Targets
- Proficiency in Epic, Patient tracking lists and Work-queues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sabrina McDermott
- Job title
- Medical Staffing Manager
- Telephone number
- 02032993377
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