Job summary
- Main area
- Service User/Carer Involvement and Engagement
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 455-NLFT-0037
- Employer
- North London NHS Foundation Trust
- Employer type
- NHS
- Site
- St Pancras Hospital
- Town
- Camden
- Salary
- £35,964 - £43,780 Per annum including Inner London HCAS
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading
Involvement and Engagement Facilitator
NHS AfC: Band 5
Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our Values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
The Service User and Carer Involvement and Engagement team provides strategic direction and support to ensure our patients/service users, those with lived experience of mental health and carers are regularly engaged with and involved in the planning, delivery, reviewing or restructuring of services to help deliver service improvements. We are working towards a shift in culture that fully recognises the importance of service user/carer participation and co-production, using a planned, strategic, and sustainable approach.
Main duties of the job
The role will include:
- Facilitating and supporting service user and carer involvement and engagement initiatives and workstreams
- Provide administrative support to the team
- Coordinate efforts to obtain meaningful feedback from service users and carers and share actions taken
- Support governance of patient/service user and carer involvement, engagement and experience.
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
To act as the primary point of contact for engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved.
· Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co-produce involvement and engagement opportunities.
· To be responsible for engagement and involvement communications and promotion. Ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work.
· To act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement.
· To provide specialist knowledge on involvement and engagement to colleagues. Supporting them to embrace co-production and helping them to overcome barriers to involvement and new ways of working.
· Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics. Or who may raise safeguarding concerns with the team.
· Maintain the Trusts intranet and website to ensure it has relevant, useful and up to date information on engagement for patients/service users, carers and staff.
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Person specification
Education/Qualifications, Experience & Knowledge
Essential criteria
- Higher level of education (e.g. NVQ Level 4/BTEC/Professional Diploma or any other qualifications of equivalent standard) or equivalent relevant experience
- Diploma in project management, communications, digital marketing or other similar qualification or experience
- Experience of pro-active customer or patient engagement or involvement or Customer Care
- Knowledge of mental health services and service user/carer engagement
- Lived experience of mental health issues and treatment and/or of being a carer.
- Experience of obtaining feedback from customers, including use of surveys
- Provision of administrative support
Desirable criteria
- Degree or equivalent experience
- Work experience in any health or social care setting
Skills & Abilities
Essential criteria
- IT skills in Microsoft Office, including Word, PowerPoint, Excel
- Use of databases
- Excellent communications skills including discretion, negotiation, and persuasion with the ability to communicate sensitively and effectively.
- Use of online meeting platforms such as Microsoft Teams or Zoom
- Development and maintenance of project or team processes
- Interpersonal skills
- Influencing and negotiation skills
Personal Qualities
Essential criteria
- ‘Can do’ attitude to work
- Flexibility
- Friendly disposition/easy to engage with
- Embrace diversity and inclusion
- High level of autonomy and can work on own initiative without direction.
- Demonstrated commitment to a Trauma Informed Approach
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joanne Scott
- Job title
- Service User/Carer Involvement & Engagement Lead
- Email address
- [email protected]
- Telephone number
- 07833 200188
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