Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (pa pro rata inc. hcas outer)
- Job ref
- 343-7906231-SC-E-A
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £30,630 - £32,346 pro rata pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 23/11/2026 23:59
Employer heading
Ward Clerk-Part Time
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The post holder will provide high quality patient care through dedicated administrative and clerical support to surgical and nursing staff at ward level as part of a multi-disciplinary team.
The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
Main duties of the job
Demonstrates good verbal, written and communication skills.
Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non- confrontationally with colleagues, patients and relatives.
Experience of using a full range of IT/patient administration systems in a healthcare setting
The ability to prioritise tasks effectively and work without direct supervision.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit
Person specification
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- NVQ level 2 in Business Administration or Customer Care or equivalent.
Experience
Essential criteria
- Experience of using a full range of IT/patient administration systems
- Experience of patient administration work in a healthcare setting
Desirable criteria
- Experience of face-to-face customer contact.
Knowledge and Skills
Essential criteria
- Excellent interpersonal and customer care skills and dealing with complaints.
- The ability to prioritise tasks effectively and work without direct supervision
- Knowledge of confidentiality and data protection principles
- Knowledge of databases, spreadsheets e.g. iPm, iFit, Excel or similar applications and experience of using keyboard
Desirable criteria
- Flexible, responsive approach to work
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emonido Justina Oyibo
- Job title
- Ward sister
- Email address
- [email protected]
- Telephone number
- 07449508742
- Additional information
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