Job summary
- Main area
- Haem/Imm POD
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-7812897-SC-RL
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £33,262 - £36,027 Pa incl HCAS Outer pro rata
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Patient Pathway Coordinator
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a specialty clinical team, the post holder will be the point of contact for all clinical typing/outsourcing & administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.
To type accurately all clinic letters following Outpatient clinics. The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
· To work as part of a clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy. This includes NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system (I-Clip) including ERS within one working day of receipt/decision to treat.
· To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
· To provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.
· To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system (I Clip). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
· To type accurately and produce all necessary correspondence connected with the clinical activities of the department
· Where appropriate to undertake a pre-assessment of new patients in accordance with defined protocols, when they telephone to arrange an appointment for diagnostic test or TCI for operation to verify their medical details and to help ensure that they are scheduled to the correct session for procedure &/or treatment. This may include accurately recording and providing advice in relation to medication, starvation, allergies &/or transport in accordance with clinical protocols and Trust policy. Ensure that relevant information is available to clinical staff at the time of attendance &/or admission.
· To maintain the doctor’s diary and clinic workload, including on-call rota where applicable.
Person specification
Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above
- Typing qualification
Desirable criteria
- ECDL
- NVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential criteria
- Experience of using a full range of ITPatient administration systems / IClip including excellent typing skills. 60/70 wpm
- Experience of patient administration work in a healthcare setting
Desirable criteria
- NHS experience
Skills and Knowledge
Essential criteria
- Experience dealing with customer complaints and customer care
- The ability to prioritise tasks effectively without direct supervision
Desirable criteria
- Computer literate, with experience of using a keyboard
- Knowledge of NHS service provision including the pathway of care
- Knowledge of confidentiality and data protection principles
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tracy Salter
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 020 8296 4928
- Additional information
Gordon Furtado - [email protected]
Service Manager 020 8296 4752
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