Job summary
- Main area
- Renal
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-8310780-B4
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier
- Town
- Carshalton
- Salary
- £33,262 - £36,027 per annum
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
Employer heading
Patient Pathway Coordinator - Renal
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The post holder supports the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
As part of the outpatient administrative team, the post holder will be the administrative lead and be responsible for all ERS referrals administratively and clerical issues relating to patients’ pathway of care from clinical referral triage to booking, rearranging and tracking referral to treatment &/or discharge.
To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
- Coordinate and manage patient pathways, ensuring patients are scheduled for outpatient appointments, pre-admission clinics, diagnostics, and treatments in line with national waiting time targets and Trust policies.
- Act as a key administrative point of contact, supporting patients from referral through to treatment and/or discharge.
- Schedule and monitor appointments in line with RTT standards, proactively identifying and addressing delays, and ensuring cancellations are promptly rescheduled and recorded.
- Provide comprehensive administrative support to consultants, including the effective management of clinical diaries, timetables, and clinic utilisation.
- Maintain accurate and up-to-date patient records on PAS systems, ensuring all referral, waiting list, and demographic information is recorded correctly.
- Ensure patients receive clear, timely communication regarding appointments, including the preparation and amendment of correspondence and patient information.
- Work collaboratively with consultants, MDTs, and operational teams, attending meetings and contributing to efficient service delivery.
- Provide cross-cover within the administrative team during periods of absence to maintain continuity of service.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
To know more information about the role and responsibilities , please read the Job description and specification attached .
Person specification
Qulifications
Essential criteria
- • GCSE English and Maths at grade C or above or equivalent.
- NVQ level 3 or equivalent
Desirable criteria
- • RSA II
- • ECDL
Experience
Essential criteria
- • Experience of using a full range of IT/Patient data systems
- • Experience of patient administration work in a healthcare setting
- • Experience of working in an outpatient setting
Desirable criteria
- • Experience of using a full range of IT/Patient data systems – as applicable to speciality
- • Experience of ERS
Skills
Essential criteria
- • Good interpersonal and customer care skills
- The ability to prioritise tasks effectively
Knowledge
Essential criteria
- • Computer literate, with experience of using a keyboard with a high level of accuracy.
- • Knowledge of NHS service provision including the pathway of care
- • Thorough knowledge of healthcare administrative systems and processes
- • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- • Knowledge of confidentiality and data protection principles
- • Knowledge of health and safety
- • Equality and diversity
- • Knowledge of RTT principles and waiting times
Personal Attributes
Essential criteria
- • Proactive, takes own initiative
- • Willing to take ownership and accountability
- • Team player with collegial working style and willingness to share responsibility
- • Flexible, responsive approach to work.
- • Committed to a “Patient/Client First” philosophy.
- • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
- • Confident to work assertively with multi-disciplinary team.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rosie Berryman
- Job title
- POD Team Leader
- Email address
- [email protected]
- Telephone number
- 0202 296 2283
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