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Job summary

Main area
EPR
Grade
Band 8a
Contract
Fixed term: 12 months (Maternity Cover ending 31-Dec-2026)
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
197-RF7562
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Catford
Town
Catford
Salary
£55,690 - £62,682 per annum plus HCAS
Salary period
Yearly
Closing
27/11/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Transformation Manager - EPR

Band 8a

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.  

We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken.  The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services on a single platform.

Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation.  We are about to enter the implementation phase of the programme so this rule will be essential in ensuring that the future workflows are developed and communicated in line with service need.

We are seeking maternity cover for our Transformation Manager.  This role will provide expert advice on the change and transformational aspects across designated services and divisions.  It will require a pro-active approach to analysing the changes and facilitation to achieve the objectives of the EPR Acceleration Programme.  The Transformation Manager will ensure that the new digital solution can be fully embedded and sustained within the organisation and that the identified benefits can be achieved.  

Main duties of the job

  • Capture requirements and plan benefits related to the EPR solution
  • Identify areas of high change impact and implement changes from inception to go-live planning
  • Design and deliver change activities that engage staff, support the adoption of the future solution, prepare the organisation for go-live, and drive benefit realisation
  • Facilitate workshops and other engagement activities to support the change
  • Prepare and present programme updates
  • Build strong working relationships with the programme team, clinical and operational staff, corporate stakeholders, and partner organisations.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

• Capture user requirements and review benefits related to the Trust’s EPR system.

• Be responsible for production of all formal analysis documentation for the requirements gathering process and capturing changes required to clinical processes, functionality requirements and mapping data fields where required.

• Raise risks and issues.

• Implement changes from inception through thorough to a satisfactory go live .

• Produce a service requirement document in conjunction with Subject Matter Experts and to produce other project documentation.

• Develop evaluation criteria and evaluate clinical and business processes affected by the change

• Organise training session if required

• Support adoption of change by staff members

• Prepare and present analysis updates and progress reviews for all parties associated with the project including key stakeholders, service managers and IT Management.

• Ensure that new workflows and requirements, SOPs, Training and Testing materials are handed over to the appropriate manager including procedures detailing supplier support arrangements, change control and business continuity and Disaster Recovery Plans

• The effective recruitment and selection of staff in line with the Trust’s Recruitment Code and Recruitment & Selection Processes and Standards.

• Ensuring that staff are appraised annually, have clear objectives which link to department, care group or corporate objectives and a personal development plan.

• Ensuring accurate records are kept of all annual leave, study leave and sickness.

• Identifying training and development needs of staff in line with departmental and Trust Objectives and ensure all new staff receive core and departmental induction.

• Develop robust partnership working arrangements with Subject Matter Experts, Clinical and Administrative staff, and IT system suppliers to ensure the effective use of iCare system and other Trusts applications in support of the Trust’s care delivery plans.

• Promote wider involvement and ownership across the clinical body towards the implementation of the EPR and other projects related to clinical systems.

• Contribute to the effective communication across the Trust.

• Demonstrate a highly professional approach in working with clinicians, in terms of liaison, technical excellence, and speedy response.

• Be required to communicate highly complex and sometimes highly contentious information to groups of staff and or stakeholders in sometimes emotive situations.

• Be required to develop strong working relationships with partners across the NHS and partner agencies and be able to work flexibly within a changing environment to achieve the Trust’s objectives.

• Ensure that projects/changes move smoothly from deployment into service management.

• Translate and communicate expert technical advice to non-IT specialists in a clear, concise and understandable manner.

• Develop good working relationships and provide specialist advice to colleagues across the Trust.

• Develop good working relationships with service leads and colleagues across all service lines to ensure that the objectives of the Trust are met.

Person specification

Qualifications

Essential criteria
  • Degree level or equivalent (training in specific specialist areas) or substantial equivalent experience.
  • Evidence of continual professional development.
Desirable criteria
  • IT related degree
  • Clinical background
  • Change Management Qualification

Experience

Essential criteria
  • Extensive experience in healthcare computing, including extensive experience of managing enterprise wide clinical systems.
  • Has participated in multiple phases of an integrated health system implementation.
  • Has previously engaged successfully in multiple implementation cycles of an EPR.
  • An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems.

Knowledge

Essential criteria
  • Extensive management experience in developing and implementing change built on sound informatics strategy and financial information.
  • Track record of supporting adoption of innovation with an ability to inspire and lead the implementation of change.
  • Knowledge and experience of healthcare operations within an Acute or Community setting
  • Significant experience gained in an information-rich environment, where the information has been used to drive and empower decision making in a commissioning environment (or equivalent)
  • High level of knowledge of Information Governance and related statutory changes and initiatives concerning the NHS.
  • Excellent problem solving and high-level negotiation skills
Desirable criteria
  • Understanding and knowledge of IT Strategy
  • Knowledge and understanding of application architecture

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Garnett
Job title
EPR Programme Manager
Email address
[email protected]
Telephone number
0208 333 3000
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