Detailed job description and main responsibilities

The post holder will be responsible for:

·       Take responsibility for the Epic Modules within the area of care delivery for which the role is responsible

·       Log issues as they arise and liaise with colleagues and the supplier to achieve resolution, and update the system accordingly.

·       Escalate unresolved issues from the whole team to the Head of Applications and the Director of Clinical Systems

·       Responsible for team members, colleagues and Trust staff to provide information to configure the system in a timely fashion to enable deadlines to be met;

·       Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;

·       Report the team’s configuration progress regularly to the Director of Clinical Systems

·       Work with the report writers in the other configuration teams and the Data & Analytics Team to ensure the application produces and maintains all reports required by the department;

·       Initiate regular communication with other configuration teams and relevant supplier staff;

·       Be responsible for Principal Trainers to ensure awareness of build development and changes;

·       Ensure Principal Trainers incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate;

·       Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;

·       Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or IT colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;

·       Initiate, arrange and chair application team meetings, with and without the supplier, to discuss progress, and/or areas of concern and/or take notes of any action points;

·       Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

·       Handle change management issues professionally and sometimes in hostile or antagonistic situations;

·       Demonstrate/present highly complex build work (Epic software) in an easy-to-understand format to individuals and/or large groups of IT and/or Trust staff, including at senior and director level;

·       Regularly undertake surveys, audits or research to support the monitoring and implementation of the designated application;

·       Ensure end-users are given the appropriate levels of access and security to the EHR system as defined by their job role;

·       Ensure lead analysts develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing & Release Manager’s instructions;

·       Ensure testing and release management activity is completed, tracked and is consistent with published deadlines;

·       Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;

·       Ensure compliance to change management processes and change control mechanisms;

·       Meet regularly with the Head of Applications and Director of Clinical Systems to report on progress; negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Trust plans;

·       Ensure that all generated documentation is fit for purpose, accepted and retained in line with Programme Management Office processes, including that of others from within the applications team;

·       Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/templates;

·       Act as an ambassador for the Trust’s EPR products at all times;

·       Undertake additional, specific project work in support of the EPR product under the direction of the Director of Clinical Systems, Head of Applications

·       Hold joint responsibility with the Applications Team for projects and developments to be on time and within budget.