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Job summary

Main area
EPR
Grade
Band 8b
Contract
Fixed term: 15 months (Short Term Project)
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
197-RF8040
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Old Town Hall
Town
Catford
Salary
£64,455 - £74,896 per annum plus HCAS
Salary period
Yearly
Closing
02/04/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Senior Delivery Manager (EPR)

Band 8b

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley.  Our trust vision is to be exceptional – in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken.  The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable.  The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.

Key to the success of the EPR implementation will be the engagement and involvement of service users and staff in building and delivering the transformation.  This transformation will be underpinned by the introduction of a new comprehensive EPR system that aligns our acute and community services and offers the opportunity for better integration with our regional health and care partners. 

Main duties of the job

The  EPR Senior Delivery Manager will provide strategic and digital change delivery expertise to ensure the successful implementation of the programme.  The role will ensure that the transition to the new EPR solution is effectively rolled out across the organisation in order to deliver a safe go-live, drive clinical and operational adoption, and realise the programme benefits. The role will work in close partnership with the EPR Programme Director, CCIO, CNIO, CDIO and other programme leaders to deliver a joined-up, patient-centred digital transformation.

The post holder will have responsibility for supporting a large scale and highly complex portfolio of work that will have impact across the organisation.  They will lead the digital transformation for major areas of the organisation.  They will manage change managers and change officers to ensure that the new processes are effectively communicated and that clinical and operational staff are engaged in the change.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

·       Overall management of large and complex change delivery projects within the EPR Programme

·       Responsible for leading the establishment of effective partnerships and service improvement plans, supporting and developing new and innovative models of healthcare management and delivery

·       Develop and oversee the direction and delivery of all change project work within their workstreams and support and enable senior managers, clinicians, and directors

·       Drive benefit realisation through the change delivery programme, with appropriate evaluation and metrics to support impact monitoring and milestone achievement

·       Support the design and development of organisational structures that will enable effective working with the new ways of working in conjunction with workforce colleagues

·       Design, prepare and deliver go-live readiness activities that ensure staff can transition to new ways of working as efficiently and safely as possible

·       Engage with a wide range of staff, patients and partners to drive the successful adoption of the solution

·       Provide leadership both directly and indirectly for project management and support, identifying resources needed to enable project delivery

·       Report on project progress, escalations and risks effectively to ensure that issues are resolved

·       Work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of the objectives

·       The specific projects will change during the programme but will be focussed on full implementation and benefit realisation for the EPR Programme.

Person specification

Qualifications

Essential criteria
  • Masters degree or equivalent knowledge and experience
  • Change management qualification
  • Project management qualification to practitioner level
Desirable criteria
  • Qualification in IT
  • Qualification in OD

Experience

Essential criteria
  • Experience of leading successful projects or operational performance improvement
  • Extensive change management experience in large, complex organisations
  • Experience of coaching and supporting delivery of new ways of working
  • Experience of line management
Desirable criteria
  • Experience of digital transformation projects
  • Experience of organisational design and development
  • Experience of operational and/ or clinical management in NHS settings

Knowledge

Essential criteria
  • Knowledge of change and project management methodologies
  • Knowledge of clinical and operational processes in healthcare settings
  • Significant knowledge of risk identification, management and mitigation
Desirable criteria
  • Knowledge of EPR application configuration

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Garnett
Job title
EPR Programme Manager
Email address
[email protected]
Telephone number
02083333000
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