Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

 ·       Manage the implementation and prioritisation of configuration changes to clinical applications via the Trust’s Change Management Process.

·       Provide operational support and subject matter expertise as required.

·       Provide solution functionality expertise to Trust engagement teams.

·       Be proficient in the tools supporting implementation and on-going maintenance of the Trust’s clinical applications.

·       Define, monitor and report on SLA performance and work with vendors to ensure SLAs are adhered to.

·       Coordinate solution and venue engagement activities across the programme with technical teams to support environmental/domain planning and management.

·       Provide technical documentation such as reference materials and installation instructions.

·       Assist with the identification of efficiency improvements within IT services.

·       Work with senior managers across the Trust to develop service improvements on an on-going basis.

·       Identify technical and process needs, provide recommendations for appropriate solutions and contribute to IT strategic planning.

·       Contribute to IT disaster recovery planning.

·       Represent the IT Department at both internal and external meetings.

·       Stay current in on-going education offerings pertinent to role development and overall consulting skills.

·       Establish and maintain policies and procedures to ensure successful operation of all clinical applications.

·       Work in accordance with corporate and organisational security policies and procedures. 

·       Take appropriate action to prevent and report any compromises of security within the scope of role.

·       Participate in and where agreed lead business case development.

·       Formal line management responsibilities for the Trust’s application team working closely with the Associate Director of Clinical Systems Delivery.

·       Responsible for participating in the 24-hour extended support service (on-call on a rota basis) and awareness of the Trust Integration Engine (TIE) and basic use.

The post holder will:

·       Provide application team alignment to ensure teams are in sync regarding needs and upcoming activities.

·       Provide key metrics related to call queues and closure of user requests.

·       Successfully validate solutions and processes measured by absence of patient-safety and go-live issues related to changes.

·       Ensure successful changes and upgrades are delivered on time with high degree of trust acceptance and with well-integrated systems/solutions across all venues of care.

·       Ensure change control procedures are implemented and followed.

·       Work closely with IT colleagues to achieve the overall aims of the department.

·       Support the development and implementation of the IT Strategy.

Work force

The System Team Manager be responsible for

·       Line management of the team staff within the Application function.

·       The effective recruitment and selection of staff in line with the Trust’s Recruitment Code and Recruitment & Selection Processes and Standards.

·       Ensuring that staff are appraised annually, have clear objectives which link to department, care group or corporate objectives and a personal development plan.

·       Ensuring accurate records are kept of all annual leave, study leave and sickness.

·       Identifying training and development needs of staff in line with departmental and Trust Objectives and ensure all new staff receive core and departmental induction.

·       Ensuring performance issues are dealt with in an appropriate and timely manner and follow the Trust's Disciplinary or Performance Procedures where formal action is necessary.

·       Ensuring that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and your staff work is safe, clean and tidy

·       Observing and continually promoting equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.

·       Developing team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.

·       Participate in a combination of knowledge transfer and training initiatives to support both personal development and service enhancement.

Financial

The Systems Team Manager will be responsible for the following:

·                To ensure budget allocation is not exceeded in any one year for assigned budgets.  Any planned expenditure needs to be reviewed and approved by the Associate Director of Clinical Systems Delivery.

·                To be an authorised signatory against the IM&T budget as allocated by the Associate Director of Clinical Systems Delivery.

·                To ensure compliance with Standing Financial Instructions.

·                To deputise for the Associate Director of Clinical Systems Delivery.

·                To provide cover for colleagues as appropriate.

·                To assist in project work providing estimation and compliance tracking.

·                Ensure support resources are in place to cover the service.

Partnerships

·         Communications and Relationships

The Systems Team Manager will have the following key relationships:

·       Senior Integration & Solution Architects

·       Associate Director of Clinical Systems Delivery

·       Associate Director of IT Programmes

·       Deputy Director of IT

·       Chief Information Officer

·       Chief Consultant Information Officer

·       Chief Clinical Digital Officer

·       Senior Trust Managers and other ICT Managers

·       Clinicians

·       Clinical Advisory Groups

·       IT Strategy Steering Group

·       IT Programme Manager & PMO Project Staff

·       IT Customer Services Manager

·       IT Infrastructure Manager

·       IT Service Desk

·       Information Governance Manager

·       Desktop support and network support staff

·       External suppliers (e.g. Cerner, Servelec)

·       Trust application users

The Systems Team Manager will provide specialist expertise and report directly to the Associate Director of Clinical Systems Delivery.

The post holder will:

·           Translate and communicate expert technical advice to non-IT Specialists in a clear, concise and understandable manner.

·           Develop good working relationships and provide specialist advice to colleagues across the Trust.

General

The Systems Team Manager will work to achieve agreed objectives and has freedom to act without reference to his/her manager, due to the clear and defined area of responsibility for the System Support function. The System Team Manager will manage their own workload aligned to the IT Strategy and priorities allocated via the Associate Director of Clinical Systems Delivery. The workload can be unpredictable and requires the ability to anticipate and resolve problems, remain flexible and juggle different requirements and deadlines.

The System Team Manager will act as the lead specialist in his/her designated Application Management.

The Systems Team Manager will work to achieve agreed objectives and has freedom to act without reference to his/her manager, due to the clear and defined area of responsibility for the System Support function. The System Team Manager will manage their own workload aligned to the IT Strategy and priorities allocated via the Associate Director of Clinical Systems Delivery. The workload can be unpredictable and requires the ability to anticipate and resolve problems, remain flexible and juggle different requirements and deadlines.

The System Team Manager will act as the lead specialist in his/her designated Application Management.