Job overview

   Lead and managing the discharge lounge service to ensure it is smooth, well utilised and an effective resource within the trust providing quality nursing care to patients waiting for discharge from hospital.

   Improving utilisation of the discharge lounge thus ensuring timely available beds in the trust from wards to improve and ensure good patient flow across the hospital.

   Ensure good patient experience.

Key working relationships-

·         Clinical site managers

·         Pharmacy

·         Discharge hub

·         Ward managers/nursing staff

·         Medical/surgical teams

·         Social services and Community partners

·         Multidisciplinary teams including transport

·         Red cross services

Main duties of the job

·         Maintain high standard of patients care throughout the patients’ journey

·         To co-ordinate and facilitate patient transfers from all adult wards, clinics and ED  to the discharge lounge and educate staff of appropriate patients

·         Provide and maintain all nursing care as needed for patients within the discharge lounge.

·         Develop and maintain a positive customer service focused environment to ensure excellent patient experience during the discharge process

·         Support the Trust’s goal to reduce length of stay and discharge initiatives such as 2 before 12 and our 4 hour ED standard.

·         Develop and maintain effective working relationships and communication with the pharmacy department to ensure that patients waiting for their medications are not delayed unnecessarily.

·          Develop and maintain strong working relationships and communication with the discharge team, clinical site managers and transport team.

·          To ensure smooth, safe and effective patient transition from hospital to patients discharge arrangements, appropriate transport is booked and follow up arrangements are made.

·         Share discharge performance with deputy head of site and discharge manager.

Working for our organisation

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.