Job summary
- Main area
- Healthcare Assistant
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 289-SC-202
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital
- Town
- Chelsea
- Salary
- £30,546 - £32,207 incl. HCAS
- Salary period
- Yearly
- Closing
- 20/11/2025 23:59
Employer heading
Healthcare Assistant Band 3
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen for a dedicated Band 3 Healthcare Assistant to join our Private Care team at Chelsea and Westminster Hospital. You will work across both of our private facilities – the Chelsea Wing, a 12-bedded inpatient unit, and the Westminster Wing, which houses five consulting rooms for a range of outpatient specialties.
We are seeking an enthusiastic and compassionate individual with experience as a Healthcare Assistant in either inpatient or outpatient settings. Experience in both areas is desirable, though comprehensive training and support will be provided to help you develop the skills to work confidently across both.
As a Band 3 HCA, you will support nursing staff in delivering high standards of clinical and personal care, perform phlebotomy, and assist with minor procedures and chaperoning in the outpatient setting. You will also contribute to a calm, welcoming environment that reflects our commitment to excellence in private healthcare.
The successful candidate will demonstrate professionalism, excellent communication skills, and an understanding of the customer care expectations of private patients. Phlebotomy skills are desirable, but training will be provided.
Flexibility, teamwork, and a commitment to outstanding patient care are essential.
The role will require working across both inpatient and outpatient areas days and nights to meet service needs.
PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Main duties of the job
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Deliver high-quality, compassionate care in line with Trust values and the customer service standards expected within Private Care.
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Support registered nurses in providing safe, effective care for inpatients and outpatients.
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Carry out delegated tasks and responsibilities independently where appropriate.
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Perform phlebotomy and assist with minor procedures and consultations, acting as a chaperone when required.
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Prepare and maintain treatment and consultation rooms, ensuring cleanliness, readiness, and adherence to infection control standards.
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Communicate professionally with patients, relatives, and colleagues, maintaining respect, discretion, and empathy at all times.
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Provide assistance with personal care, comfort, and observations, maintaining accurate records.
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Work collaboratively with the wider team, demonstrating flexibility and accountability.
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Continue to develop clinical and customer care skills to support both inpatient and outpatient services.
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Uphold high professional, ethical, and Trust standards in all aspects of work.
- Undertake any other duties as reasonably delegated by a registered nurse or senior member of staff.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
Patient Care
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Deliver high-quality, person-centred care in line with Trust values and the enhanced service standards expected within Private Care.
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Support patients with personal care, comfort, nutrition, mobility, and emotional wellbeing.
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Monitor and report any changes in patients’ condition to the registered nurse.
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Maintain patient privacy, dignity, and confidentiality at all times.
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Assist in the smooth admission, transfer, and discharge of patients.
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Provide excellent customer service, ensuring patients and families receive professional, courteous, and timely support.
Clinical Duties
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Perform phlebotomy independently (training provided if required).
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Assist with minor procedures in the outpatient setting, ensuring appropriate preparation and aftercare.
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Act as a chaperone during consultations and procedures, maintaining professionalism and discretion.
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Prepare and maintain treatment and consultation rooms, ensuring they are clean, stocked, and compliant with infection control and health & safety standards.
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Undertake routine clinical observations, including temperature, pulse, blood pressure, and oxygen saturation, recording accurately in patient notes.
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Support with specimen collection and documentation, ensuring correct labelling and timely transfer.
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Assist with the safe handling, movement, and positioning of patients, following manual handling policies.
Teamwork and Communication
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Work collaboratively as part of a multidisciplinary team to support safe, efficient patient care.
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Communicate clearly and empathetically with patients, relatives, and colleagues, maintaining a positive and professional manner.
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Contribute to handovers and maintain accurate documentation in line with Trust policy.
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Support junior members of staff and assist in maintaining a supportive learning environment.
Professional Development
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Take responsibility for maintaining and developing personal skills and knowledge through training and supervision.
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Participate in annual appraisals and mandatory training programmes.
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Demonstrate initiative in identifying personal learning needs and opportunities for service improvement.
Governance and Safety
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Comply with Trust policies, protocols, and professional standards at all times.
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Maintain a safe and clean environment, reporting any concerns or incidents promptly.
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Adhere to infection prevention and control standards, maintaining high levels of hygiene and safety.
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Uphold confidentiality, professionalism, and the Trust’s values in every aspect of work.
Person specification
Education and qualifications
Essential criteria
- Evidence of a good standard of education
- Demonstrate experience of excellent patient/customer service
- Demonstrate experience working with hospital/clinical based systems
- Demonstrate experience of working with sensitive information and possess an understanding of confidentiality
Experience
Essential criteria
- Previous experience in direct care as HCA in a ward area
- Previous experience in direct care as HCA in an outpatient area
- Demonstrate ability to work in a team environment
Desirable criteria
- Phlebotomy Skills
- Experience working in a Private Care Setting
Skills and knowledge
Essential criteria
- Effective communication skills in English- both written and verbal
- Ability to use own initiative when appropriate
- Ability to deal with complex and sensitive information
- Confidence to deal with patients and members of the public
- Be able to maintain clear and accurate records
- Possess good time management skills
- Ability to recognise own limitations
- Possess good organisational skills
- Ability to communicate routine information where there may be barriers to understanding
- Willingness to undertake further training and development
- Ability to manage own workload
- IT skills and awareness
Desirable criteria
- Evidence of moving and handling training
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Shadi Rahmani
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 0203 31 58411
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