Job vacancy: Deputy Head of Design & Delivery, The Royal Marsden NHS Foundation Trust, Chelsea

Job summary

Main area: Administration
Grade: NHS AfC: Band 8b
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 282-DHR410

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Chelsea
Town: Chelsea
Salary: £70,387 - £80,465 per annum inc HCAS
Salary period: Yearly
Closing: 11/05/2025 23:59

Deputy Head of Design & Delivery

NHS AfC: Band 8b

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

Main duties and responsibilities:
• Manage a team of configuration managers ensuring that their work, and that of their teams, conforms to the design integrity for the designated applications;
• Utilise expert clinical or operational knowledge and experience to assist in guiding the configuration teams to develop pathways and new processes to support the ongoing configuration and utilisation of each application;
• Meet regularly with the Joint Head of EPR and Heads of Design and Delivery to track the Programme’s progress and to address integration issues that could otherwise become a barrier to successful transformation
• Monitor and manage allocated pay and non pay budgets for your application teams. Report on budget/spend to the Head of EPR Design & Delivery incorporating any required cost improvement targets. Apply suitable control measures to ensure application teams operate within its allocated budget and to ensure both RMH and GOSH receive good value for money.
• Provide line management support to the configuration managers and deal with any HR issues arising, such as sickness and performance, according to Trust policy;

Person specification

Education / Qualifications

Essential criteria

Educated to Master’s level or equivalent experience
Maths and English GCSE or equivalent qualification
Clinical professional qualification or equivalent experience
IT qualification in MS Office or equivalent experience
Qualification in Change Management or equivalent experience

Desirable criteria

PRINCE2 Foundation
Epic Certification

Knowledge & Experience

Essential criteria

Extensive knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment
Experience of managing significant operational budgets (>£1m pa)
Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation
Excellent managerial or strategic based operational or clinical knowledge of at least one of the following areas; Inpatients, Outpatients, Pharmacy, Oncology, Laboratory systems, Theatres or Imaging, including knowledge of relevant operational policies and procedures
Knowledge of medical terminology
Experience of managing complex, strategic projects or areas with complex working practices
Experience of supervising or line-managing staff, including performing appraisals
Previous NHS experience
Understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations
Experience of delivering benefits in a healthcare setting through the implementation of technology

Desirable criteria

Experience of supporting the delivery of benefits and change management in a healthcare setting
Experience of Epic configuration

Skills Abilities / Knowledge

Essential criteria

Excellent organisational and planning skills
Exceptional leadership qualities with the ability to lead, manage and motivate several teams into achieving a common goal
Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
Excellent knowledge of IT systems and highly proficient in standard software programmes such as Outlook, Word, Excel, PowerPoint
Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
Ability to impart complex information and knowledge and/or present to others in a clear and concise manner
Able to cope with unpredictable and intense situations
Able to lead meetings at board or senior level, resolve conflicts, maintain issues lists and work to a project plan
Exceptional analytical and project management skills
Demonstrable ability to influence, negotiate and motivate senior clinical staff, medical consultants and/or other senior managers
Ability to resolve problems and make decisions based on complex facts or situations using the appropriate analysis, interpretation or comparison of a range of options
Ability to present and argue a case confidently and persuasively
Ability to concentrate for long periods of time on complex data and process analysis
Ability to translate complex user requirements into sound application development plans;
Good business analytical skills and knowledge of budget management, business case development, financial planning and benefits realisation

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.