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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
282-SB466
Employer
The Royal Marsden NHS Foundation Trust
Employer type
NHS
Site
The Royal Marsden Chelsea
Town
Chelsea
Salary
£29,583 per annum
Salary period
Yearly
Closing
21/05/2025 23:59

Employer heading

The Royal Marsden NHS Foundation Trust logo

Radiotherapy Aide

NHS AfC: Band 2

Job overview

Band 2 Radiotherapy Aide (Chelsea)

The Royal Marsden NHS Foundation Trust has an international reputation for high quality patient care, education and research and its partnership with the Institute of Cancer Research has created the largest comprehensive cancer centre in Europe.  

This is a fantastic opportunity for a motivated and enthusiastic individual who thrives on working in a busy patient facing role and who wants to join our friendly and hardworking team of Radiotherapy Aides.  

This role is relied on by the radiotherapy team to primarily perform administration, clerical and reception duties as well as ensuring a safe and welcoming environment for the patients attending Radiotherapy.  This role also requires you to be an approachable and engaged  'first face'  for our patients as appropriate throughout the radiotherapy pathway.

We are looking for an efficient and organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in working in a healthcare and technology driven environment. 

We are welcoming applications from  full-time candidates to routinely work Monday-Friday.
If you would like any more information regarding this role please contact Sarah Armstrong ([email protected])

Main duties of the job

1.1.    To carry out in a responsible and efficient way the provision of reception duties & clerical support to the radiotherapy department.
1.2.    Provide patient support as appropriate to assist the patient pathway.
1.3.    Be able to work flexible hours to support effective service provision.

 

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification :-

2.1    Provide friendly and professional reception of patients and their escorts. 
2.2    Record the attendance of patients in the appointment system.
2.3    Make bookings for radiotherapy treatments in collaboration with the radiographic staff.
2.4    Arrange patients’ appointments and provide summary and assist in arranging hospital transport and outpatient clinic appointments as required.
2.5    Contact clinical specialists and doctors as directed by radiographers and nursing staff.
2.6    Greet visitors to department and make contact as appropriate.
2.7    To appraise the superintendent radiographer of stock levels for routine supplies and consumables and complete purchase orders for approval as necessary.
2.8    Collect patient related data, immobilisation equipment and other radiotherapy equipment upon request of the radiographers. To include gathering details of previous treatment from outside the Trust.
2.9    Prepare and collect documentation for meetings as requested.
2.10    Make room bookings as requested.
2.11    Contact patients by telephone to advise of appointments as specified.
2.12    Ensure patients are prepared correctly for planned procedure following defined protocols for amount that patients should be required to drink..
2.13    Maintain records of all patients and private patients. 

Person specification

Education/Qualifications

Essential criteria
  • General education to GCSE Grade 4 or above or equivalent
  • GCSE English Language & Mathematics Grade 4 or above or equivalent
Desirable criteria
  • Level 3 (or higher) education or training

Experience

Essential criteria
  • Have experience of working in client facing roles
  • Experience of working with computer systems to manage bookings or similar.
Desirable criteria
  • Evidence of previous admin and clerical roles
  • Experience in hospital environment

Skills/Ability/Knowledge

Essential criteria
  • Ability to use initiative and work with minimal supervision
  • Ability to make decisions, organise and prioritise own workload
  • Evidence of commitment to customer care initiatives
  • Computer literate with associated keyboard skills
  • Demonstrate ability to share information and work collaboratively as part of a team
  • Ability to organise and maintain records
  • Commitment to personal development

Employer certification / accreditation badges

Trust IDApprenticeships logoLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Armstrong
Job title
Professional Development Lead for Radiotherapy
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Support Team
Telephone
01629 690825
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