Job vacancy: Senior Configuration Analyst, The Royal Marsden NHS Foundation Trust, Chelsea

Job summary

Main area: Administration
Grade: NHS AfC: Band 6
Contract: Fixed term: 10 months (END DATE : SEPT 2026)
Hours: Full time - 37.5 hours per week
Job ref: 282-DHR861

Employer: The Royal Marsden NHS Foundation Trust
Employer type: NHS
Site: The Royal Marsden Chelsea
Town: Chelsea
Salary: £46,419 - £55,046 Per Annum
Salary period: Yearly
Closing: 28/10/2025 23:59

Senior Configuration Analyst

NHS AfC: Band 6

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

• Main duties and responsibilities: Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
• Maintaining the printers and workstations data within Epic and troubleshooting any issues reported by end users.
• Testing and roll out of Epic thick clients for monthly patching.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the End User Devices area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the DHR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate.
• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
• Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience.
• Report configuration progress on a weekly basis to the Configuration Manager.
• Work with the report writers in the Configuration Team and the Reporting Team to ensure the application produces all reports required by the department.
• Maintain regular communication with other configuration teams and relevant supplier staff.
• Work with Principal Trainers to ensure awareness of build development and changes.
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate.
• Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.

Person specification

Education / Qualifications

Essential criteria

Educated to degree level or equivalent experience
Maths and English GCSE grade C or above or equivalent qualification
Post graduate qualification or equivalent relevant experience
Continuing Professional Development

Desirable criteria

IT qualification in MS Office or equivalent experience

Knowledge & Experience

Essential criteria

Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
Previous NHS experience
Knowledge of medical terminology

Desirable criteria

Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
Experience of supporting change management
Understanding of Information Governance
Experience of Epic or other DHR configuration

Skills Abilities / Knowledge

Essential criteria

Excellent organisational and planning skills
Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
Ability to impart knowledge and/or present to others in a clear and concise manner
Able to cope with unpredictable and intense situations
Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
Able to work collaboratively with own team members as well as those in other application teams
Good analytical and project management skills

Desirable criteria

Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.