Job overview

An exciting opportunity has become available for a motivated, organised, and enthusiastic scheduling administrator to join our dynamic Medical Day Unit team at The Royal Marsden. As a key member of our administrative team, you will play a vital role in delivering a smooth and efficient patient journey. Your day-to-day responsibilities will include scheduling and coordinating patient appointments for cancer treatment, supporting and responding to patient queries with care and professionalism, acting as a front-of-house ambassador on our front desk, creating a welcoming environment, and providing essential administrative support to a busy and fast-paced day unit. The Royal Marsden NHS Foundation Trust is internationally recognised for its excellence in cancer care, research, and innovation. Our Medical Day Unit delivers life-changing anti-cancer treatments, clinical trials, and supportive care to patients Monday to Friday. We’re looking for someone who is a confident and compassionate communicator, a team player who thrives in a collaborative environment, and someone who is highly organised with excellent time- management skills. It is important you are adaptable, flexible, and able to work effectively in a fast-paced setting and you have  experience in administrative and scheduling duties. This is your chance to be part of a team that makes a real difference every day supporting patients through important stages of their cancer treatment journey.

Main duties of the job

The Administrator/Scheduler is an integral member of the Medical Day Unit team under the supervision of the Administrative Manager and Nursing Managers. The post holder will coordinate all administrative and scheduling aspects of the Day Care Services including appointment scheduling, reception, and clerical duties. The working days will be Monday – Friday 08:00 – 16:00 or 09:00 – 17:00.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.