Job summary
- Main area
- Administrator
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 222-HSS-BM-294
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Broadmoor Hospital
- Town
- Crowthorne
- Salary
- £33,262 - £36,027 Per Annum Inclusive of Allowances
- Salary period
- Yearly
- Closing
- 19/08/2026 23:59
- Interview date
- 25/08/2026
Employer heading
Team Secretary of Head of Psychology & Psychology Lead
Band 4
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Broadmoor Hospital
Crowthorne
Berkshire
Team Secretary to Head of Psychology and Lead Psychologists
Band 4
30 hours per week.
To provide full secretarial and administration support to assist in the Head of Psychology & Psychology Leads and his/her team(s), to include Integrated Group Therapies (IGT) in the absence of their administration support. This will include ensuring reports, minutes, policies, confidential information, audio typing, general documents and correspondence are typed and sent to the appropriate agency within the agreed timescale. You will be liaising with both internal and external stakeholders and will be the main point of contact for the psychology department.
Main duties of the job
To provide a comprehensive administrative and secretarial support to the Head of Psychology & Psychology Leads and his/her team(s) which includes ensuring that reports, minutes, policies and confidential information, audio typing, general documents and correspondence are typed and sent to the appropriate agency within the agreed timescale.
To ensure the Head of Psychology and lead psychologists are prepared for any meeting, conferences and other commitments in advance to ensure effective participation as requested.
To assist in maintaining the electronic diary of the Head of Psychology and arrange appointments, meetings both internally and externally, including venue, hospitality, travel and accommodation where necessary.
To organise meetings when required, book venues, take minutes and arrange hospitality when required by the Lead Psychologists. Minutes are to be distributed in a timely manner. These meetings include the monthly Psychological Services Advisory Group and Team Psychology Meetings
To deal with all incoming post and emails to ensure that all actions, dates of meetings, and other relevant information is processed as appropriate. To use initiative to draft responses on behalf of the Head of Psychology. Address general enquiries; take messages and action as appropriate.
To take responsibility for the safe keeping and tracking of information / confidential files in your possession or leaving your possession.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- Minimum of 5 GCSE or equivalent
- Typing qualification to intermediate level
Desirable criteria
- Shorthand / speed writing
- NVQ Level 2-3
- Diploma in administration or business
Experience
Essential criteria
- A background of secretarial experience at senior level
- Audio typing experience
- Experience of Microsoft Office packages
- Accurate data entry
- Experience of organising meetings and taking minutes
Desirable criteria
- Previous experience within an NHS setting at PA to Senior Manager level.
- Experience of working with a range of IT systems (e.g. Intranet, e-mail, databases)
Knowledge
Essential criteria
- Proficient in Microsoft Software (Word, Excel, PowerPoint)
- Knowledge of mental health services
- Basic knowledge of the Data Protection Act and GDPR.
Desirable criteria
- Understanding of mental health issues.
- Understanding of medical terminology
- Databases (Microsoft Access or equivalent).
- Trained in the use of RiO or similar electronic patient record system.
Skills
Essential criteria
- Ability to work autonomously using own initiative
- A high degree of accuracy
- Excellent Audio /copy typing skills
- Fast accurate typing skills – 60wpm
- Experience of diary management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational skills and ability to prioritise effectively
- Excellent communication skills (written and verbal).
- Ability to work within a Multidisciplinary Team.
- Ability to work flexibly and to tight deadlines.
- Effective time management techniques
Desirable criteria
- Able to demonstrate problem solving skills.
Other Requirements
Essential criteria
- Able to exercise discretion and maintain confidentiality at all times.
- Able to deal with staff and clients in a courteous, professional and helpful manner.
- Ability to work under pressure.
- Flexible.
- Enthusiastic and willing to learn.
- Proactive.
- Professional presentation.
- Ability to work within professional boundaries
Desirable criteria
- Ability to learn new skills
- Team Player
- Methodical approach to tasks
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Duke
- Job title
- Head of Administration
- Email address
- [email protected]
List jobs with West London NHS Trust in Administrative Services or all sectors