Job overview

Community Administrative Officer 

The post holder will provide a day to day co-ordination and administrative support in the single point of referral team and New Community Booking Team. She/he will act as a focal point for communication between the nursing staff, patients, hospitals, GP’s specialist nurses, allied health professionals, social services and other multidisciplinary teams referring into the service. Book community appointments, home visit slots and follow up activity in line with Trust procedures and local service requirements.

Interview Date TBC

Main duties of the job

Support referral processes, including handling electronic and paper referrals and updating tracking systems.  Maintain accurate appointment information, clinic availability and patient details on Electronic Patient Record (EPR) systems.       Liaise with community clinicians, therapy teams, and other admin colleagues to support smooth patient flow.  Process appointment changes including cancellations, rescheduling and confirmation of new times. Support waiting list processes, highlighting any concerns or delays to senior administrative staff

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Croydon University is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. We play an active role in training the clinicians of the future and works in partnership with major London universities.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for