Job overview

Patient Pathway Coordinator-Band 4

 Full time - 37.5hrs per week

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the POD (point of delivery) team. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. 

Proposed interview date: TBC

Main duties of the job

This post supports the department/directorate workforce plan by enabling efficient pathway management and supporting service delivery through effective coordination of patient care. The role contributes to smarter working by streamlining administrative processes, improving the use of digital systems, reducing duplication of work and ensuring timely communication across multidisciplinary teams. By taking responsibility for the operational management of patient pathways, the post helps maximise clinical capacity, allowing clinicians and nursing staff to focus on direct patient care. The role also supports service redesign initiatives aimed at reducing waiting times, improving patient flow and meeting performance standards. In addition, it provides opportunities for staff development by building specialist pathway management skills and creating progression routes within administrative and operational teams, supporting workforce sustainability and retention.

Working for our organisation

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.