Job summary
- Main area
- Administrative Services
- Grade
- Band 5
- Contract
- Fixed term: 6 months (N/A)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-7464443-FM-MT
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon Health Services
- Town
- Croydon
- Salary
- £35,763 - £43,466 pro rata per annum incl HCAS (Outer)
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
- Interview date
- 17/10/2025
Employer heading
Colorectal Cancer Navigator
Band 5
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
The Colorectal Cancer Service triages urgent suspected cancer patients to enable booking into the most appropriate clinic, whether nurse-led or consultant-led.
Following first appointments, the Navigator ensures timely access to care for urgent patients, working with MDT coordinators and the admin team.
Key responsibilities also include managing patient tracking lists, monitoring progress against targets such as 28 day diagnosis, liaising with personnel to meet targets, and delivering high performance and patient experience.
The Navigator will coordinate care, communicate with patients, and facilitate access to optimise the colorectal cancer pathway. They will play an instrumental role in ensuring quality and timeliness of diagnosis and treatment for suspected cancer patients.
Proposed Interview date: 17th October 2025
Main duties of the job
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person specification
Education and Qualifications
Essential criteria
- • GCSE Level Maths and English (Grade AC) or equivalent.
- • Relevant degree or equivalent training and/ or experience
Desirable criteria
- • Willingness to undertake further education and training applicable to the role.
Experience
Essential criteria
- • Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment with patient contact
- • Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and/ or have complex needs.
- • Experience of problem solving in health related services, particularly patient facing
- • Experience managing patient records and database.
- • Communicating across different care settings/ care providers.
- • Experience of writing reports
Desirable criteria
- • Experience working in NHS acute trust and/ or multidisciplinary workforce
- • Experience of cancer services
- • Project experience: evaluating outcomes; analysing data and producing and presenting reports
Skills
Essential criteria
- • Excellent communication skills (oral and written), confident in all communication methods and able to communicate effectively and sensitively
- • Proficient in use of negotiation and motivational skills with both clients and staff
- • Ability to analyse problems and seek solutions, being diplomatic when dealing with sensitive information or managing potential conflict
- • Evidence of excellent administrative and I.T. skills with ability set up systems and processes and monitor performance
- • Excellent time management and organisational skills
- • Able to relate to and work with all professional and non-clinical staff within and outside the organisation Able to demonstrate initiative and flexibility
- • Able to work autonomously and unsupervised where appropriate
- • Able to work under pressure, prioritising and working to deadlines
Desirable criteria
- • Minute taking
Knowledge
Essential criteria
- • Knowledge of specialist medical terminology.
- • Knowledge and experience of office management, systems and practice
- • Good working knowledge of Word, Excel and Powerpoint
- • Use of internet systems including NHS net.
- • Knowledge of electronic patient records and systems e.g. Infoflex and CERNER.
- • Knowledge of confidentiality principles with regards to patient data.
- • Understanding of medical terminology and cancer pathways.
Desirable criteria
- • Knowledge of Cancer Peer Review process.
- • Knowledge of LCA/ RMP Vanguard guidance.
- • Knowledge NHS policies.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sheefa Ahamadali
- Job title
- Operations Manager - Cancer
- Email address
- [email protected]
- Telephone number
- 02084013000
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