Job summary
- Main area
- Band 7
- Grade
- Band 7
- Contract
- Permanent post
- Hours
- Full time - 37.5 hours per week
- Job ref
- 199-7268585-FM-MT
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon University Hospital
- Town
- Croydon
- Salary
- £51,883 - £58,544 pa incl of outer london HCAS
- Salary period
- Yearly
- Closing
- 03/07/2025 23:59
- Interview date
- 14/07/2025
Employer heading
Service Manager - Urgent, Emergency and Acute Care
Band 7
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
We are recruiting for a Service Manager to Urgent and Emergency Care Services at Croydon University Hospital. This individual should share our ambition and vision to deliver the best quality care for patients in the local community.
The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Urgent & Emergency Care footprint and work towards exceeding national targets.
Main duties of the job
Service Manager - IAC - Band 7
The post holder will work as part of a dynamic team in delivering a safe and effective service for the Urgent & Emergency Care service which sits within the Integrated Adult Care (IAC) division.
As a Service Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.
You will work in partnership with both the General Manager and Operational Manager in the performance of monitoring of activity on a daily basis, to support the achievement of the Trust's targets, and monitor and implement subsequent actions required
Your role will be to operationally manage the service, providing clear leadership and ensuring delivery against our performance goals and liaising with the wider organisational support services to ensure that the department continues to offer a high standard of patient and clinical satisfaction.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. We provide health services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Person specification
Education/ Qualifications
Essential criteria
- Educate to a minimum of degree level or above in relevant subject.
- Evidence of continued professional development
Desirable criteria
- Management Qualification
Experience
Essential criteria
- Proven experience of leadership in NHS setting, including operational/service management
- Experience of managing/supervising staff
- Experience of using a full range of IT systems and patient/client data systems (including excellent understanding of MS Office packages)
- Evidence of successful involvement in production of clear business cases
Desirable criteria
- Evidence of successful operational leadership and effective involvement in change management
Skills/ Abilities
Essential criteria
- Awareness and understanding of national policy concerning patient care and developments within the NHS including current developments concerning national plans in urgent, emergency and acute care.
- High level of verbal and written communications skills including the ability to write reports and respond to complaints
Personal Characteristics
Essential criteria
- Develops constructive relationships and networks within the organisation and outside
Desirable criteria
- Has self-confidence and uses this to lead, involve and challenge others as appropriate.
- Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and setbacks
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Harriet Dunn
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 02084013000
- Additional information
For further details / informal visits contact:
Name: Harriet Dunn / Victoria Oji
Job title: Operations Manager/ General Manager
Email: [email protected] / [email protected]
Phone: 02084013000
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