Job overview

The post holder will be the point of contact for all administrative issues relating to Maternity appointment scheduling.

 The post holder will work as part of a multi-disciplinary team, and will provide support with the management of antenatal booking referrals, scheduling of obstetric and antenatal scanning appointments and escalation processes.

The post holder will attend key meetings and support with minute taking. 

The post involves being a team player, providing the department with efficient administrative support, whilst assisting the department in maintaining its seamless delivery of services.

Main duties of the job

Maternity Antenatal Scheduling Administrator - Band 3
 Full-time, Permanent

• To access all maternity referrals daily, providing daily, weekly, and monthly referral figures, as required. Maintaining databases for reporting of Key Performance Indicators (KPI’s). 
• Ensuring compliance with KPI’s applicable to antenatal screening pathways, and following escalation processes when this is not achievable.
• To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system (i.e. Cerner, PAS and Maternity CMIS system).
• To maintaining the central antenatal referral email inbox, scheduling obstetric appointments based on urgency.
• To provide weekly and monthly maternity activity figures, as required.
• To ensure appointment letters are sent either via Hybrid mail or printing and sending via the Trust post
• Ensure adherence to agreed operating procedures.
• To take minutes in meetings and distribute as required.

Interview date: 1st May 2026

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.