Job overview

Elective Admissions Coordinator

The post holder will work as part of the elective admissions team to provide a high-quality, patient-focused admissions and booking service. The role involves coordinating elective admission pathways from referral to treatment, ensuring patients are booked in line with Trust Access Policy and national waiting time standards. 

This is a busy and varied role requiring excellent organisational skills, sustained concentration, and the ability to manage competing priorities in a frequently interrupted environment. The post holder will regularly handle sensitive and confidential information and must communicate effectively and empathetically with patients, relatives, clinicians and a wide range of internal and external stakeholders.

The Elective Admissions Coordinator will work with a degree of autonomy, using initiative and judgement to manage waiting lists, resolve booking issues and escalate concerns appropriately. Close liaison with consultants, service teams, theatre teams, pre-operative assessment and support services is essential to ensure efficient use of theatre capacity and a positive patient experience.

The role will range from booking patients for preoperative assessment and surgery/treatment post out-patient clinics, handling GP and patient queries and monitoring admitted waiting lists. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.

All elective procedure appointments are booked with patient agreement and the post holder will need a flexible approach to ensure that booking processes are implemented, adhered to, maintained and improved.

Main duties of the job

·         Ensure that operating lists are booked appropriately six weeks ahead and that theatre time is maximised and fully utilised.

·         Escalate under-booked/under-utilised lists at least two weeks ahead to the Elective Admissions Team Leader / Theatre Service Manager.

·         Maintain Consultant Waiting Lists in line with the Trust’s Access Policy.

·         Regularly review the admitted waiting list (admitted PTL) to determine the sequence of patients to be booked, adhering to the rules of the 18 week patient pathway.

·         Ensure all patients are booked in line with the appropriate access standards for routine and urgent/USC patients i.e. before their breach date, escalating to the Elective Admissions Team Leader / Theatre Service Manager where this is not possible.

·         Attend weekly theatre scheduling meetings for the relevant specialties/theatre lists, completing actions agreed in the meeting in a timely manner.

·         Ensure all TCIs (to come in dates) are confirmed verbally with patients and that patients are provided with written confirmation of the procedure date/time.

·         Ensure patients are verbally contacted, issued written TCI confirmations, and receive SMS notifications and reminders in line with agreed standards and pathways.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.