Job summary
- Main area
- Discharge
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 per week)
- Job ref
- 199-NN-7399076-FM-NP
- Employer
- Croydon Health Services NHS Trust
- Employer type
- NHS
- Site
- Croydon Universtiy Hospital
- Town
- Croydon
- Salary
- £32,199 - £34,876 per annum inc of HCAS (outer)
- Salary period
- Yearly
- Closing
- 19/09/2025 23:59
Employer heading

Discharge Navigator
Band 4
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
- The Discharge Navigator will act as the main point of contact between the ward teams and TOCH, working to support their Discharge Facilitator to promote an effective and smooth discharge for all patients on their designated wards. Discharge Navigators will spend the majority of their time on a dedicated ward and will be responsible for gathering patient background information, agreeing patient discharge plans with ward MDTs and working with ward staff to coordinate all aspects of the plan.This may include some weekend work.
Main duties of the job
Discharge Navigator
Band 4
The post will close once we have received a sufficient number of applications
An exciting opportunity has arisen for an enthusiastic innovative, motivated and dynamic Discharge Navigator who will be working as part of a multi-professional Team to support the smooth running and co-ordination of discharge services.
The post holder will be responsible for facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.
The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.
This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.
These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington
The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our Vision:
“Excellent integrated care for you and your family, when and where you need it”
Our 5 key ‘Here for you’ promises to the people of Croydon are:
• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services
We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.
Detailed job description and main responsibilities
*** Please see the attached supporting document which contains more information about the role.******
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
- Education to GCSE standard to include English
KNOWLEDGE AND UNDERSTANDING
Essential criteria
- Knowledge of patient administration systems (Cerner)
- Able to communicate effectively with a range of Stakeholders, patients, relatives and carers
- Understanding of how complex organisations work
- Able to work effectively as part of a team but also able to work under own initiative
- Able to take instruction from senior staff
Desirable criteria
- Knowledge of spreadsheet use
EXPERIENCE
Essential criteria
- Previous experience in caring/nursing setting (NVQ Level 3
- Experience in acute hospital environment
- IT Literate
SKILLS/ABILITIES
Essential criteria
- Ability to manage own caseload.
- Good time management & organisational skills.
- Ability to evaluate own performance, recognises own limitations.
- Flexible and open minded.
- Enthusiastic. Professional appearance
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Henrietta Narh
- Job title
- TOCH Team Manager
- Email address
- [email protected]
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