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Job summary

Main area
Band 3
Full time - 37.5 hours per week
Job ref
Croydon Health Services NHS Trust
Employer type
Croydon University Hospital
£27,129 - £28,649 per annum incl. of HCAS (Outer)
Salary period
26/02/2024 23:59
Interview date

Employer heading

Croydon Health Services NHS Trust logo

Assistant Productivity Co-ordinator

Band 3

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

Assistant Productivity Coordinator (Band 3)

 Full-time Coordinator

The Productivity Team is looking to recruit a full time Band 3 Assistant Productivity Coordinator to join a busy and dynamic team at Croydon University Hospital.

The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The role will be varied and challenging and so the post holder will need to have the ability to manage a busy workload.

The post holder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is needed for the day-to-day management of patient pathways ensuring NHS waiting time standards are met. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.

Successful candidates will have previous administrative experience of working in an NHS organization and have demonstrable experience of using Microsoft Word and Excel. Any experience of using hospital systems (e.g. Cerner/EMIS/ERS) is highly desirable.

The post will close once we have received sufficient applications.

Proposed Interview Date: 22/03/24


Main duties of the job

The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The post holder will work as part of a multi-disciplinary
team and will provide expertise in the proactive management of the SWL (South West London) Elective Collaboration. They will manage the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. The post holder will provide a consistent approach across the trust, using Standard Operating Procedures (SOPs)
to ensure that functions of the role are carried out correctly with given timescales.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.



Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification


Essential criteria
  • C-grade in Maths and English GCSE (or equivalent)
  • Educated to A Level or equivalent experience
Desirable criteria
  • Educated to degree level or equivalent experience


Essential criteria
  • Demonstrable experience of having used Word and Excel
  • Able prioritise tasks and multitask
Desirable criteria
  • Ability to work well under pressure and manage a busy workload


Essential criteria
  • Experience working in a healthcare setting
  • Trained in Cerner / EMIS / ERS / equivalent programmes
  • Customer Service experience
Desirable criteria
  • Previous receptionist experience
  • Aware of GDPR regulations

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Joy Onifade
Job title
Repatriation and Patient Pathway Manager
Email address
[email protected]
Telephone number
020 8401 3800
Additional information

Please contact Joy Onifade via email [email protected] or by telephone on  020 8401 3800.

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