Job overview

Orthotics Administrator

Band 2

The orthotics administrator is part of a small team and often the first point of contact for patients and services users.

You will be required to communicate in a professional and courteous manner at all times and provide a comprehensive administrative service within orthotics providing an in-depth knowledge of the outpatient scheduling system and providing a full range of administrative and clerical support to the other members of the team as required. 

Promoting good customer care and liaising effectively with GPs, patients and their carers, hospital staff and all relevant outside agencies.

Main duties of the job

You will provide a comprehensive administrative service within orthotics providing an in-depth knowledge of the outpatient scheduling system and providing a full range of administrative and clerical support to the other members of the team as required.  Promoting good customer care and liaising effectively with GPs, patients and their carers, hospital staff and all relevant outside agencies.

The orthotics administrator will liaise closely with the orthotist and ensure patients receive timely and appropriate appointments.

The orthotics administrator will play a key role in ensuring the efficient delivery of services. Tasks will include, registering new patients, making appointments and sending out letters, making sure the patient data is accurate and that all fields completed. The ordering, receiving and receipting of goods and making ready the clinics for the orthotist

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.