Detailed job description and main responsibilities

Operational and Performance Management

• Be accountable for the delivery of services provided by the Division within available resources
• Actively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectives
• Identify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments. This will require the planning, formulation, monitoring and review of action plans, policies and strategies
• Be responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business cases.
• Monitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plans.
• To work with commissioning colleagues to ensure that services are appropriately funded. This will include the analysis of services, including statistics, activity performance, audit, the use of confidential patient data and report-writing
• Lead and participate in ad hoc project work as and when required.
• Project manage significant service transformation and change projects to deliver efficiency and quality improvement 
• Work with other members of the operational team across the Trust as required assisting with operational patient flow on a day to day basis.
• Work with colleagues from every discipline and at all levels across the Division to improve service efficiency and patient experience.
• Ensure delivery of Trust and statutory responsibilities within the financial resources available
• Participate in the Trust senior manager on-call rota.
• Deputise for & exercise the delegated authority of the Divisional Manager as required across the full range of their responsibilities.
• Represent the Division at Trust meetings and the Trust at external meetings as required

People Management

• Directly line-manage senior administrator(s) within the Division. This will include the provision of a broad range of HR areas of work including: recruitment; achievement and maintenance of performance and quality standards.
• Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concern.
• Promote a high performance culture by holding people to account within the Division.
• Provide advice and guidance for staff who line-manage other staff within the Division and to become directly involved as and when required.
• Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plans.
• Undertake individual performance appraisals for directly line-managed staff within the Division and to ensure appropriate training plans are developed within the required timeframes.