Crynodeb o'r swydd
- Prif leoliad
- Administrator
- Gradd
- NHS AfC: Band 4
- Contract
- Parhaol
- Oriau
- Rhannu swydd - 22.5 awr yr wythnos
- Cyfeirnod y swydd
- 334-NCL-6225565-TA
- Cyflogwr
- South London and Maudsley NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Jeanette Wallace House
- Tref
- Croydon
- Cyflog
- £29,460 - £31,909 per annum inclusive of HCAS
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 19/05/2024 23:59
Teitl cyflogwr
Senior Service Administrator
NHS AfC: Band 4
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Trosolwg o'r swydd
An exciting opportunity has arisen for a Senior Team Administrator to join our Croydon Team for the Croydon Central Locality Team Directorate South London and Maudsley NHS Foundation Trust. Working closely with Clinical staff, Team Managers and the Admin Lead
Prif ddyletswyddau'r swydd
The successful applicant will have robust organisational, communication and interpersonal skills and will also be able to demonstrate a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
Gweithio i'n sefydliad
This is a challenging role working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
To provide administrative and secretarial support to all members of the Multidisciplinary Community Mental Health Team. This will include diary management, minute taking, typing letters and reports, scanning, distributing post, photocopying and e-mails. Ensure that all clinical letters and reports are typed and despatched promptly (within 72 hours), taking follow up action where necessary. This will include generating own correspondence, screening the post and undertaking intermediary action in the absence of MDT staff.
Implement and maintain an overall management system of paper and electronic media for the office, including developing and maintaining an effective bring forward system.
To be the main point of contact for the Team Manager and/or Consultant Psychiatrist.
To deal professionally with telephone enquiries, using initiative to take follow up action when appropriate and help to reassure patients, who can be distressed and confused, in a tactful manner.
To be responsible for ensuring referrals are passed to the duty officer, using agreed criteria, to ensure their prompt attention by and allocation to the appropriate member of staff.
Ensure patient's case notes within the electronic Patient Journey System (ePJS) are kept up to date, and that a paper-light ethos is maintained within the team.
Record referrals and contacts made by clinical staff. Create/amend entries and record all correspondence on ePJS and extract information as and when required.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good standard of general education including English and Mathematics achieving grades A-C
- Good Written Communication skills
Meini prawf dymunol
- Secretarial/business qualification ECDL
Experience
Meini prawf hanfodol
- Previous demonstrable administrative experience supporting senior staff in a complex organisation
- Previous demonstrable experience of working to tight deadlines
- Previous experience of handling confidential information
- Previous demonstrable experience of developing and implementing administrative systems
- Previous demonstrable experience of effectively collecting and presenting complex data/information
Meini prawf dymunol
- Experience of working in an NHS environment, in a framework of confidentiality, ideally in a community mental health team setting
- Knowledge and understanding of the Electronic Patient Journey System (ePJS
Knowledge/Skills
Meini prawf hanfodol
- Intermediate skills in Excel, PowerPoint, Word and Outlook
- Diary Management
- Minute taking/action logs
- Ability work using your own initiative and unsupervised
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Bydd y swydd hon yn gofyn am gyflwyno Datgeliad i wirio am unrhyw gollfarnau troseddol sydd heb ddarfod.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Stacey Blake
- Teitl y swydd
- Community Admin Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07808 735 802
Rhestr swyddi gyda South London and Maudsley NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector