Job summary
- Main area
- Informatics
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 334-NCL-7628711-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- JWH
- Town
- Croydon
- Salary
- £44,485 - £52,521 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 03/02/2026 23:59
Employer heading
Informatics Requirements Coordinator
NHS AfC: Band 6
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team’s programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Senior manager roles within the IG and the wider team. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team’s programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.
Working Arrangements:
Colleagues in the Informatics Team hybrid work. There is one team day a week in our Croydon based office (Wednesdays) and another ad hoc office day at any of our sites. This arrangement is subject to a potential increase, as per Trust policies.
As one of the few Trusts in London we are proud to offer flexible working schedules as part of our new ways of working, which we are open to discussing this at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance
Working for our organisation
The Informatics team consists of about 18 staff, covering Requirements, Assurance, Delivery and Engineering. Working closely with team colleagues, e.g. Informatics Business Partners, Analytics Developers, Data Engineers and others, the post holder will use their technical skills to undertake data analyses, as well as ensuring that projects are delivered on time, within scope, and to a high standard.
About our locations
The Informatics team are primarily based at Jeannette Wallace House, Eldridge Road, Croydon, CR0 1ER.
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Detailed job description and main responsibilities
Key Responsibilities
§ Programme / Project Coordination
− Support the planning, delivery, and monitoring of the Informatics programme of work.
− Coordinate project meetings, produce agendas, take minutes, and track actions.
− Assist in developing project documentation including plans, risk registers, and highlight reports.
− Monitor progress against project milestones, escalating risks or issues where appropriate.
− Support business partners with tracking of change requests, maintenance and improvements to published projects.
§ Data Analysis & Reporting
− Undertake quantitative data analysis and validation to support programme delivery.
− Produce accurate and timely performance reports, dashboards, and / or presentations for stakeholders.
− Assist in identifying trends, risks, and opportunities from data to inform decision-making.
§ Stakeholder Engagement
− Build and maintain effective relationships with colleagues across clinical, operational, and corporate services.
− Act as a key point of contact for informatics requirements and queries, providing timely and accurate responses.
− Communicate technical information clearly and appropriately for both technical and non-technical audiences.
§ Governance & Assurance
− Ensure that programme and project documentation meets Trust standards and analytical best practice.
− Adhere to information governance requirements and maintain confidentiality of data at all times.
− Support audit, assurance, data validation processes related to Informatics projects.
§ General Responsibilities
− Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.
− Participate in personal and professional development, keeping skills and knowledge up to date.
− Carry out any other duties within the scope and spirit of the role, as required by the line manager.
§ Working Relationships
− Informatics Business Partners, Heads of Informatics, and Associate Director of Informatics
− Informatics and wider Digital Services colleagues
− Clinical and operational service leads, and other ‘customers’ across the organisation
− External system suppliers and partner organisations
§ Freedom to Act
− The post-holder will work with a degree of autonomy, guided by defined programme objectives and policies. They will be expected to plan and prioritise their own workload, escalating complex issues as appropriate.
§ Physical, Mental & Emotional Effort
− Frequent use of IT systems requiring concentration and attention to detail.
− Regular requirement to analyse complex data and information.
− Exposure to emotionally challenging subject matter when working with mental health service data.
§ Values & Behaviours
− The post-holder is expected to uphold and role-model the Trust’s values at all times, fostering a culture of respect, inclusivity, and continuous improvement.
− Flexible, proactive, and solution-focused approach.
− Commitment to continuous improvement.
Person specification
Qualifications
Essential criteria
- Educated to degree level in a relevant subject (e.g., health informatics, computer science, social sciences) or equivalent experience.
- Evidence of ongoing professional development relevant to informatics, programme/project management or data analysis.
Desirable criteria
- Formal project/programme management qualification (e.g., PRINCE2 Practitioner, AgilePM, MSP Foundation).
- Postgraduate / professional qualification in research / advanced statistics
- Further training or qualification in data analysis or business intelligence.
Knowledge and Skills
Essential criteria
- Experience of data analysis, reporting and producing reports / dashboards using Excel, SQL and / or BI tools
- Experience of project coordination in complex organisations, engaging multidisciplinary stakeholders and managing competing priorities.
- Developing reporting solutions to meet the business needs of the organisation including clinical data quality, performance management and reporting issues
- Understanding of change management processes and information governance within a BI / Informatics environment.
- Committed to continuous improvement in data quality, processes and reporting.
- Strong analytical skills; ability to interpret trends and generate insight.
- Ability and experience of preparing and presenting clear reports (written & spoken) and analyses to a range of stakeholders.
- Proficient use of MS Office software, including, but not limited to, Outlook, Word, PowerPoint, Excel and OneDrive.
- Dynamic, commercial, customer driven, delivery focused attitude.
- Good technical knowledge of information systems and their application to clinical services.
- Ability to work under pressure.
- Negotiating and influencing skills .
- Ability work on own initiative, prioritising your own work to meet deadlines, escalating issues to line manager when necessary.
- Excellent communication and interpersonal skills, including with people at different levels.
- A flexible and innovative approach to problem solving.
- Ability to see information from different perspectives.
Desirable criteria
- Understand of ITIL good practice in a work environment.
- Knowledge and awareness of clinical information systems within the NHS.
- Knowledge of mental health services or NHS data models.
- Knowledge of statistical concepts and research methods
- Specialist knowledge and experience of statistical and / or analytical techniques and procedures specific to NHS Mental Health Trust Information.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Damian Cassidy
- Job title
- Acting Head of Informatics
- Email address
- [email protected]
List jobs with South London and Maudsley NHS Foundation Trust in Administrative Services or all sectors