Job summary
- Main area
- Receptionist/administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 334-NCL-7740059-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Christopher Wren House
- Town
- Croydon
- Salary
- £29,651 - £31,312 Pro rata per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 21/04/2026 23:59
Employer heading
Receptionist/Administrator
NHS AfC: Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
Croydon Child & Adolescent Mental Health Service (CAMHS) are looking for an enthusiastic receptionist/administrator with significant experience to join their friendly admin team. We are seeking an experienced team player to support and work alongside our existing receptionist and team of administrators.
The post holder will be responsible for providing an effective and efficient reception service. The receptionist plays an important role as is often the first face-to-face contact for families/carers and other members of the child/young person’s network. The receptionist, therefore, should ensure that the young person’s experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.
The post-holder will also be required to provide administrative by typing correspondence, as well as performing other administrative duties.
Managing and overseeing the administrative component of the Trust patient database, ie. inputting referral and patient information, monitoring and updating operational data quality, etc.
The post-holder will have a responsibility, in conjunction with the team, to ensure that the relevant policies and procedures are adhered to.
Main duties of the job
This is a very demanding role i.e. working in a fast paced reception within an outpatient service. The applicant is required to have excellent communication skills and telephone manner with the ability to multi task and prioritise your workload. The receptionist will be responsible for answering and signposting calls, emailing clinicians, dealing with post, liaising with Drs for medication, completing templated letters and other tasks working to deadlines.
Attention to detail with good literacy skills are required as the successful applicant will be producing standard letters and assisting in entering data onto our Electronic Patient Journey System (ePJS) – experience in using ePJS is an advantage, but not essential, as training would be provided.
Working for our organisation
Based at Christopher Wren House, Croydon.
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer
Some of our benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from keyworker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants
Detailed job description and main responsibilities
-
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate.
- Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To maintain the reception area, eg. restocking leaflets etc. Overseeing the signing-in procedure for families and visitors on arrival
- To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards. To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying;; filing; scanning; dealing with post.
- Organise the booking of interpreters and translation of correspondence, where appropriate.
- To contact the Trust Estates and Facilities Department to report works, as required. Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team.
- Post holder will be required to train as a nominated fire warder, first aider and/or health and safety champion.
- Provide cover for colleagues within CAMHS sites as required.
- Attend and participate in administrative team meetings to assist in the implementation and continual review of systems to ensure best practice.
Person specification
Qualifications
Essential criteria
- GCSEs or equivalent qualifications in: English Language (A – C /4 + grade) and Mathematics (A – C/4+ grade)
- NVQ 2 in Customer care or administration or equivalent administrative or secretarial experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable criteria
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Knowledge/Skills
Essential criteria
- Excellent communication skills both verbal and written
- Confident telephone manner
- Excellent copy typing
- Accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Punctual, reliable and flexible
- Working knowledge of Microsoft Outlook and Word
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable criteria
- NHS in-house systems and databases
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Mills
- Job title
- Business Manager
- Email address
- [email protected]
- Additional information
Fiona Mant, SPOC Referrals Coordinator
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