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Job summary

Main area
Registered Mental health Nurse
Grade
NHS AfC: Band 8a
Contract
Secondment: 6 months
Hours
Full time - 37.5 hours per week
Job ref
334-NUR-7304785-LF
Employer
South London and Maudsley NHS Foundation Trust
Employer type
NHS
Site
Jeanette Wallace House
Town
Croydon
Salary
£59,490 - £66,239 Dependent on experience
Salary period
Yearly
Closing
05/08/2025 23:59

Employer heading

South London and Maudsley NHS Foundation Trust logo

Croydon Locality Service Manager

NHS AfC: Band 8a

 

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives  in 2021 together with Our Care Improvement System as our quality management system methodology  to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. 

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are looking for a registered professional with significant clinical and operational experience to provide senior management the North Locality team (CMHT) as a six month project to support the management of their caseload.  This role is temporary and will be subject to change after the six months period with scope for extension.  This is an exciting opportunity for colleagues currently in a band 7 or 8a clinical or management operational role with strong leadership, clinical and operational skills

 

Main duties of the job

The successful candidate will have service management responsibility for the operational running of one of the core community mental health teams within the Croydon Adult community services. There is a degree of service development and partnership working within this role which may appeal to clinicians with special interest in the community mental health development programme.

 

We welcome applications from clinicians with considerable experience with strong leadership qualities, who are able to role model, communicate effectively, promote Trust values & expectations, be a change driver and deliver on quality priorities and key performance indicators (KPIs). The successful candidate will provide a visible presence in the busy teams and must model flexibility, resilience and positivity about change.

We value diversity and want our teams to represent our population in Croydon. With that in mind we welcome applicants who have lived experience as well as those from a BME background

Working for our organisation

You will be based at our main community Resource Centre in the center of Croydon at Jeanette Wallace House, 1 Edridge Road, Croydon, CR0
1FE. Our Early Intervention team is based at Queens Resource Centre near Croydon University Hospital.


Some of our benefits are highlighted here:
• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and
length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through a number of
programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease cars
• Parking Permit, staff based at JWH have access to funding for the parking permit scheme run by Croydon Council.
• Accommodation, our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants

Detailed job description and main responsibilities

The Service Manager will be responsible for the provision of leadership to the North locality team in conjunction with the ‘lead’ consultant and Team Manager to co-ordinate, develop and manage the service’s strategic and operational plans

-Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.

-Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.

-Exercising systematic clinical governance of their professional practice and that of the team

-Active engagement in continuing professional development, including use of management & clinical supervision

-Ensuring access to adequate and robust supervision for staff in the service

-Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team

Interviewer information pack

alongside the leadership team

-Development of services within an appropriate and effective care model in partnership with senior colleagues within the directorate.

-Ensuring high quality specialist assessment of individuals referred to the service

-Ensuring high quality group and individual clinical interventions within the service

-Developing and maintaining collaborative professional relationships with mental health workers across the system including the voluntary sector and social care.

Person specification

Qualifications

Essential criteria
  • • Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
  • • Evidence of continuing professional development to Master’s level or equivalent.
  • • Live Registration
Desirable criteria
  • • Management course

Experience

Essential criteria
  • • Senior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets
  • • Experience of managing budgets and resources effectively Experience of leading and managing change to deliver organisational goals
  • • Experience of leading business planning processes and delivering targets within an agreed budget
  • • Experience of working within the NHS, or a related public or voluntary sector organisation
  • • Experience of involving service users and carers in the development of services
Desirable criteria
  • • Experience of Project Management

Knowledge / Skills

Essential criteria
  • • Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
  • • Knowledge of public sector management and NHS Mental Health services, Social and Primary Care services
  • • Able to develop close collaborative working relationship between individuals, teams and organisations
  • • Able to function effectively in an organisational management role which involves working closely with clinicians.
  • • Able to work with minimum supervision and ability to set priorities in line with local and national priorities High level competency in using Information Technology (word, excel, access, PowerPoint etc), especially spreadsheets and databases, to analyse and interpret complex data
Desirable criteria
  • • To write a business case for service development

Employer certification / accreditation badges

London Healthy workplaceCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationImproving working livesMindful employer.  Being positive about mental health.Stonewall Silver 2022Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Malini Daboo
Job title
Community General Manager
Email address
[email protected]
Telephone number
07858681956
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