Business and Performance Manager
Business and Performance Manager, Band 8a
Full time, 37.5 hours/week
An exciting full time opportunity has arisen for an enthusiastic and creative individual within the Forensic and prison Directorate. This is to support the Business manager in the delivery of the core business of the Forensic and Prison Service Directorate. The post supports the strategic growth of the service through tendering opportunities and pathway development for delivering high quality patient care within a contractual framework with external commissioners and other stakeholders.
The post holder will be a Registered Nurse Mental Health or equivalent Practitioner ideally with post-registration training in substance misuse and previous experience of working with complex client groups with co-occurring needs.
Main duties of the job
The post sits within the Business Management Team whose purpose is to support the Business manager in the delivery of the core business of the Forensic and Prison Service Directorate. The post supports the strategic growth of the service through tendering opportunities and pathway development for delivering high quality patient care within a contractual framework with external commissioners and other stakeholders.
The post holder will utilise a range of management information to improve the business planning process and to ensure that existing services meet both local, Trust and sector wide performance indicators. In addition the post holder will manage a portfolio of contracts and will lead in performance monitoring meetings with health and social care commissioners and other local partner organisations. The post contributes to the development of strong contractual relationships across these organisations.
Working for our organisation
Oxleas- about us
Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children’s centres, schools and people’s homes. We have over 125 sites in a variety of locations across the London Boroughs of Bexley, Bromley Greenwich and into Kent and manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital in Woolwich as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are one of the largest providers of prison health services providing healthcare to prisoners across Kent and South London. We are proud of the care we provide and our people
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
Detailed job description and main responsibilities
- Contract and activity management
- Project manage service improvement initiatives
- Resource and Budgetary Resource management
- Line Management responsibilities
- General responsibilities
Key tasks and responsibilities
- Contract and Activity Management
- To lead on a portfolio of contracts relating to Forensic and Prison Service ensuring service delivery meets the contracted requirements. To attend and lead on the presentation of contract information at the monthly monitoring meetings.
- To lead on contracting issues, providing advice, analysis and information to the senior team and local managers.
- Support the directorate teams in responding to tender opportunities as required.
- Ensure service level agreements and contracts are in place for all relevant services and are subject to regular review. Liaising with the trust contracts and procurement team where appropriate.
- To support clinical colleagues at external meetings when negotiating new pathways of care with commissioners.
- To promote a culture in which data and information is seen as an essential element to understanding high quality service delivery.
- Establish information requirements and reporting mechanisms to monitor and track performance and to satisfy internal and external reporting requirements.
- Oversee the detailed analysis of performance data and present performance information to inform capacity planning, business planning and monitoring of service level agreements.
- Manage the collection and analysis of information relating to service performance activity and quality, identifying corrective action where appropriate.
- Communicate operational performance indicators to staff across the directorate, highlighting areas of concern, and lead discussions on recovery plans to achieve performance targets.
- Monitor delivery of remedial plans and take action as required to maintain patient safety and meet performance standards.
- Minimise income lost through poor data capture, incorrect coding and contractual penalties through effective reporting.
- Support services in ensuring effective and efficient utilisation of resources.
- To be responsible for the local data quality groups, implementing policy and providing leadership and advice within key areas of the service to improve the standard of data collection and reporting.
- Respond to non-routine requests for information from key stakeholders including internal colleagues and external organisations.
- NMC Registration or equivalent
- 2 years experience of working post qualification with complex client groups
- Background in the assessment of risk and the direct support of client groups with complex and co-occurring needs.
Skills and Abilities
- Clinical skills in assessing and providing interventions to a complex client group who experience substance related needs
- Working knowledge of appropriate legislation relating to Mental Health client group and substance use.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Waheed Olanigan
- Job title
- Business & Performance Manager
- Email address
- Telephone number
- 01322 294300