Detailed job description and main responsibilities

Key tasks and responsibilities are listed below but are not exhaustive -

• Configuration & Optimisation of the ePMA system - eMeds
• Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly
•  Understanding and interpreting the complex issues presented by end users to ensure an appropriate response
• Performing diagnostic testing to identify sources of reported faults
• When faults cannot be resolved internally, liaising with the 3^rd party supplier to achieve a resolution quickly
• Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
• Maintaining records on the ServiceDesk of all communications, next steps, and outcomes
• Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk
• Maintaining documentation as required
• Standard Operating Procedures
• User Guides
• Process documents
• Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems
• Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
• Assist with testing programmes for new functionality, upgrades, and after downtime
• Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
• Provide limited basic training to end users

General responsibilities

• To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
• To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.
• To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.
• Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events.
• To participate in regular personal development reviews
• To comply with all Trust policies and procedures as they apply
• To undertake any additional duties as directed by the Information systems manager and Head of ICT

Management responsibilities

• To provide accurate advice to health professionals and managers both written and verbal
• To provide excellent organisational and liaison skills and work with information department staff, clinicians, managers and other staff at all levels within the organisation
• To assist the Systems Configuration Lead - eMeds with the selection and recruitment of staff within the eMeds and Datix Teams
• Training new members of staff
• To deputise for the System Configuration Lead eMeds in their absence
• Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff
• Ensure that the performance of direct reports is actively managed through the Trust’s Performance Development Review System ensuring they receive effective supervision to optimise their performance
• Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance with the Trust’s policies and procedures 
• To ensure staff are aware and comply with all aspects of health and safety at work
• Promote teamwork, communication and development within the ICT department.