Job summary
- Main area
- Change
- Grade
- NHS AfC: Band 8a
- Contract
- Fixed term: 12 months (FTC)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7618619-MU
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- IoPPN
- Town
- Denmark Hill
- Salary
- £64,156 - £71,148 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/01/2026 23:59
Employer heading
EPR Change Manager
NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust’s history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
The EPR Change Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation’s culture and operational practice.
The postholder will provide leadership for the change management workstream, collaborating closely with programme leads, clinical stakeholders, operational managers, and external partners. Their focus will be to ensure that the EPR system is aligned with the needs of both the Trust and its patients. This involves the development and execution of a comprehensive change strategy that promotes staff engagement, readiness, and the ongoing adoption of new digital processes.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
Working for our organisation
This role is in the Digital EPR PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.
The Digital team are located across 3 main sites;
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Detailed job description and main responsibilities
Key Responsibilities:
Change Strategy & Governance
Develop and deliver a comprehensive EPR Change Management Strategy aligned with Trust-wide objectives.
Lead the EPR change workstream within the broader digital transformation programme.
Apply structured change management methodologies to plan, execute, and adapt complex change activities.
Prepare and deliver change enablement materials including impact assessments, readiness plans, sustainability strategies, and benefits realisation frameworks.
Ensure compliance with NHS governance, standards, and data protection regulations.
Leadership & Team Management
Manage and support a team of Change Leads and Change Agents across clinical and operational departments.
Implement new working practices and support collaborative approaches and capacity planning.
Act as a change agent, driving delivery of change workstreams and activities.
Stakeholder Engagement & Communication
Engage with stakeholders to ensure awareness, involvement, and readiness for change.
Lead stakeholder engagement and communication initiatives, including mobilisation of Change Agents or Champions.
Plan and facilitate workshops, briefings, and communications to promote understanding of the EPR system.
Address resistance to change and ensure patient care considerations are embedded in all change activities.
Risk & Issue Management
Identify and address risks, resistance, and barriers to change through structured mitigation planning.
Manage risks and issues associated with change activities and outcomes.
Collaboration & Integration
Collaborate with training teams to ensure staff are adequately prepared and supported.
Contribute to training design by preparing learning plans and supporting material.
Coordinate delivery efforts with programme managers, Digital Services, and external suppliers.
Contribute to service design impacting patient care and administrative workflows.
Monitoring & Reporting
Monitor adoption metrics and feedback to continuously refine change strategies.
Support implementation of Change Plans and track progress against defined success criteria and business case objectives.
Report on the status of change workstreams, project actions, and business-as-usual initiatives.
Provide regular progress updates to senior leadership and contribute to programme board reporting.
Continuous Improvement & Innovation
Promote a culture of continuous improvement and digital innovation across the organisation.
Ensure EPR system functionality aligns with local clinical and operational workflows.
Person specification
Qualifications
Essential criteria
- Master’s degree in Health Management or Change Management, or equivalent experience.
Desirable criteria
- Formal Change Management qualifications (e.g., CIPD).
Knowledge and skills
Essential criteria
- Proven track record of working within major change/ transformation programmes to effectively manage and deliver change.
- Experience and knowledge of change management principles, concepts, methodologies and tools; able to advise on, and utilise a ‘good practice approach’ to business change
- Experience of preparing all relevant project documents
- The ability to communicate with all levels of staff within the Trust (clinicians, Service Managers etc) both verbally and in writing.
- Excellent written, verbal, communications and presentation skills.
- Good analytical and report writing skills.
- Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
- Experience in stakeholder management on complex/sensitive programmes, and able to influence and gain buy-in to enable change to happen through others
- Excellent interpersonal and communication skills and a proven ability to convey complex information (including presentations) and develop, maintain and enhance relationships with a variety of internal and external contacts.
- Ability to influence others and move toward a common vision or goal.
- Strong analytical skills with experience of assessing the impact of change.
Desirable criteria
- Good understanding and demonstrable knowledge of benefit management and change role within it.
- Previous project experience in a large organisation and managing projects using PRINCE 2 or other recognised project methodology
- ITIL Service Management Foundation
- Flexible and adaptable; able to work in ambiguous situations
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rebecca Trewinnard
- Job title
- EPR Programme Director
- Email address
- [email protected]
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