Job summary
- Main area
- Admin and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-LS-ICS-276-A
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Clayponds Hospital - Central Costs
- Town
- Ealing
- Salary
- £27,129 - £28,649 Per Annum Inclusive of HCAS
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
- Interview date
- 21/05/2024
Employer heading
Administrator
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
Previous Applicants need not apply.
- To provide administrative support to the intermediate care teams (inpatient wards, bed managers, Inpatient therapy team, dietician, SALT, community Nursing, Community Therapy, Pharmacy team, End of Life (rapid and planned)
- To contribute to the effective running of the Clayponds site and community teams as needed. This will include providing cover for the reception, switchboard and ward administrators.
- To ensure the successful implementation of a single administration team that supports the clinical as well as the business functions
Main duties of the job
- Responsible for the day to day administration across intermediate with other members of the team.
- Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
- Able to populate reports and collate data on agreed templates
- This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
- This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.
- The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications and Training
Essential criteria
- Level 2 NVQ in appropriate field Or equivalent
- EDL
Desirable criteria
- NVQ level 3 in appropriate field
Experience
Essential criteria
- Experience of providing administrative duties across multiple teams
- Experience of liaising with and working closely with health care professionals
- Experience of providing public facing advise and
- Experience of collecting and collating data
- Experience of working with a public facing environment
Desirable criteria
- Experience of developing data collection tools
- Experience of providing support across providers
- Experience of working 1:1 with health care professional in completing clinical audit
Knowledge and Skills
Essential criteria
- Knowledge of the local health service remits
- Knowledge of and ability to fully utilise Microsoft office including outlook and excel
- Knowledge of the multidisciplinary team and roles
Personal Qualities
Essential criteria
- Professional manner
- Able to prioritise own work and support others
- Ability to work seamlessly across teams
- Able to resolve problems when they arise and ask for support when appropriate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tina Dutton
- Job title
- Site Manager
- Email address
- [email protected]
- Telephone number
- 020 3830 5727
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