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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 4
Contract
12 months (Fixed term Maternity Leave)
Hours
Part time - 19.5 hours per week (Monday - Sunday (varied shift patterns))
Job ref
391-RFL-8302576
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Edgware Community Hospital
Town
Edgware
Salary
£33,262 - £36,027 per annum inclusive of HCAS (pro rata)
Salary period
Yearly
Closing
19/11/2026 23:59

Employer heading

NHS

Band 4 Lead Administrative Officer

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

 

Job overview

**Part time 19.5 hours per week - Fixed term maternity leave cover**

Post is working with London Breast Screening Admin Hub - Call Centre team as Lead administrator.

 

Main duties of the job

We are looking for Lead Administration Officer (Team Leader) to support the work of the London Breast Screening Administration Hub by accurate, efficient and timely execution of essential activities that supports the breast screening pathway, under the direction of the Office and Assistant Service Managers.

To lead on the administration function related to the London Breast Screening Administration HUB and Call Centre including a close collaboration with the London Breast Screening services.

To provide, supervision and training  to Senior Administration Officers and  Administration Officer’s,  associated with the London Breast screening  Hub Call Centre.

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy environment.

If you believe you meet the criteria of the person specification and would like to join the London Breast Screening Admin Hub at this time, we would be interested in receiving your application.

This post does involve working shift patterns including weekends and late evenings to provide operational support to cover the Hub telephone call Centre and admin tasks.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria
  • 5 GCSE’s or equivalent
  • Educated to A Level standard or equivalent experience
Desirable criteria
  • NVQ Level 3 in Business Administration or Customer Care or equivalent level of knowledge and experience
  • Key Skills Level 2 in Literacy or equivalent experience

Experience

Essential criteria
  • Experience working in a complex organization with numerous stakeholders
  • Experience of undertaking detailed, intensive work in a busy administrative environment
  • Experience of using various forms of information technology in work-related activities
  • Experience working in the National Health Service (NHS)
Desirable criteria
  • Supervisory experience
  • Experience working in a Breast Screening Unit

Skills and aptitudes

Essential criteria
  • Good understanding of general office working procedures
  • Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
  • Good attention to detail and able to work systematically
Desirable criteria
  • Good knowledge of the NHS Breast Screening programme
  • Good knowledge of the National Breast Screening computer System (NBSS) and its operation
  • Working knowledge of the Quality Assurance Reference Centre
  • Training skills

Personal Qualities & attributes

Essential criteria
  • Good organisational skills
  • Ability to use own judgement in a range of alternative situations/ deadlines
  • Able to sustain meticulous attention to detail
  • Good level of verbal and written communication
  • Good interpersonal and listening skills
  • Ability to motivate both self and others
  • Able to handle difficult and distressing situations effectively
  • Able to compose correspondence and reports
  • Able to work as part of a team.
Desirable criteria
  • Able to present information to others (presentation skills)
  • Able to influence others

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shilpa Patel
Job title
Service Manager
Email address
[email protected]
Telephone number
020 3758 2496
Additional information

Alexandro Onyinah

Office Manager

Tel: 020 7794 0500 ext 27369

Email: [email protected]

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