Job summary
- Main area
- Colposcopy
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (09:00 - 17:00)
- Job ref
- 391-NMUH-7173566
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- Edmonton
- Salary
- £29,176 - £30,225 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 16/06/2025 23:59
Employer heading
Hysteroscopy Co-Ordinator
NHS AfC: Band 3
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ hysteroscopic examination and pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. The post holder should be able to cross cover within Women’s Services Department and to work shift patterns.
Main duties of the job
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan). Clinic management – cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Ensure that any diagnostics and investigations that are required as part of the patient path
Full duties in job description.
Working for our organisation
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Detailed job description and main responsibilities
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan). Clinic management – cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Add ad-hoc clinics/clinic slots as required. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for all consultations. This will include those that are carried out at other TrustsCo-ordinate patient requested cancellations and re-book to ensure patients who need timed reviews and monitoring are seen in a timely fashion.
Full duties in job description.
Person specification
Education and Qulifications
Essential criteria
- Customer Care or acquired equivalent experience
- GCSE or equivalent standard of education
Skills and Abilities
Essential criteria
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Demonstrate ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Close attention to detail
Desirable criteria
- Understanding of patient priorities and performance target related to appointment and waiting times
- Knowledge of healthcare administrative systems and processes
- Knowledge of medical terminology
Experience
Essential criteria
- Experience of using IT systems and patient data systems
- Experience of scheduling outpatient appointments
- Experience of working with patients and providing information regarding their appointments
Personal Qualities
Essential criteria
- Ability to maintain a professional approach at all times
Values
Essential criteria
- Demonstrable ability to meet Trust values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Carby
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 07710536819
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