Job summary
- Main area
- Ophthalmology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5)
- Job ref
- 391-NMUH-7666273
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- Edmonton
- Salary
- £29,651 - £31,312 inclusive of Outer HCAS per annum
- Salary period
- Yearly
- Closing
- 12/02/2026 23:59
Employer heading
OCT Administrator
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Ophthalmology department. This includes booking diagnostic clinics, outcome virtual clinic as directed and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the failsafe officers in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked in a timely manner.
Main duties of the job
To acquire a good knowledge of the trusts recording processes, developing skills required to amend inaccurate data on the hospitals internal systems.
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
6. Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
7. Provide cross cover within the team as and when required.
8. Work flexible hours as required by the needs of the service.
9. Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
10. To implement and adhere to changes to the service as required.
11. Assist in validating cancellations and DNA’s in accordance with Trust policy.
12. Provide a friendly, courteous and efficient point of contact to all service users.
13. Develop the cross skills required to cover other posts within the department as required by the service needs.
14. Develop excellent skills in relation to hospital IT systems to provide the necessary
21. To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients. This includes woring with identified external contacts and stakeholders.
Working for our organisation
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North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
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Detailed job description and main responsibilities
Demonstrate interpersonal skills when dealing with all levels of staff across the Trust using persuasion, tact and reassurance where necessary
To deal with relevant telephone calls related to the service , ensuring that patients are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently
Handle confidential patient material in a sensitive and discrete fashion in compliance with Trust policy and procedure
To be able to influence, motivate and involve individuals and teams to reach necessary performance targets expectations
Liaise with other departments and members of the Trust to ensure the smooth running of the services and to assist the functioning of the team
Communicate & receive sometimes sensitive or complex information
Engage with staff across the CBU to implement change and adopt an inclusive approach to decision making
Person specification
Education and Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- Knowledge of a range of administrative practices acquired through various training courses and experience
- Experience of working in an acute hospital setting
Desirable criteria
- Business Administration Level qualification
Skills and Abilities
Essential criteria
- Ability to work as part of a team
- Excellent liaison ,interpersonal, communication and listening skills with the ability to tailor the message to a variety of audiences
- Ability to remain calm and work effectively under pressure
Desirable criteria
- Smart and presentable Ability to communicate effectively and sensitivity with others from a variety of backgrounds, both verbal and written.
Experience and Knowledge
Essential criteria
- Working effectively as part of a team
- Good working knowledge of IT Microsoft packages such as outlook, work, excel and other relevant programmes.
- Team Member with a flexible approach to work, willing to adapt to changing situation
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sabiha Dawood
- Job title
- Deputy Service Manager
- Email address
- [email protected]
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