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Crynodeb o'r swydd

Prif leoliad
Admin
Gradd
Apprenticeships: Apprenticeship
Contract
Parhaol: Apprentice
Oriau
Llawnamser - Full time
Cyfeirnod y swydd
455-NLFT-0162
Cyflogwr
North London NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Bay Tree House
Tref
Enfield
Cyflog
£24,625 - £26,573 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
26/06/2025 23:59

Teitl cyflogwr

North London NHS Foundation Trust logo

Team Administrator/Receptionist - Apprentice

Apprenticeships: Apprenticeship

Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we: 

  • Collaborate at every level by living our values to create the right conditions for us all to work together.
  • Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
  • Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
  • Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
  • Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
  • Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer.  We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is:  https://www.northlondonmentalhealth.nhs.uk/ 

Trosolwg o'r swydd

Administration Apprenticeship 

Throughout the duration of this role, postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager. The apprenticeship will run for 15-18 months with postholder gaining a Level 3 Nationally recognised apprenticeship qualification. 

Apprenticeship Programme Overview 

The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner:

·       Core Business and Administration

·       Supporting Business Performance

·       Project Management

The programme will be delivered fully remote through the support of an external training provider using a blended learning approach, combining face-to-face tutorials with online learning resources and support

Eligibility

To be eligible for this apprenticeship, postholder must meet the following criteria.

·       Be eligible to work in the UK and / or have a visa valid for the full duration of the apprenticeship.

·       Be a UK / EU resident for the past 3 years.

·       Not be over experienced in same field as the apprenticeship.

·       Not have any prior qualifications equivalent/exceeding the apprenticeship.

·       Have already obtained /be willing to work towards Functional Skills Level 2.

·       Not be in any other government funded programmes, such as University.

Prif ddyletswyddau'r swydd

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

The post holder will encompass regular telephone liaison with external agencies.

You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Your duties will encompass regular liaison regarding the keeping of the appointments diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive secretarial support service you will provide.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

Gweithio i'n sefydliad

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:  

  1.  We will provide consistently high-quality care closer to home.
  2. With our partners in North London and each borough we will ensure equity of outcome for all
  3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
  4.  We will be more effective as an organisation by pioneering research, quality improvement and technology. 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

1.       To operate a desktop PC, arranging appointments, drafting and typing of letters, typing of assessments, and any general correspondence as requested by the team. 

2.       To receive information/referrals, both verbal and written from patients, GP’s, carers and staff which require tact and sensitivity.

3.       To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.

4.       To have a good working knowledge of the Trust’s patient medical records system “RiO”. 

5.       Receive incoming post, faxes and emails, collating with previous correspondence before passing to the team.

6.       Photocopying and collating documents as required.

7.       Deal with correspondence on behalf of the team.

8.       Ensure good working relationships with all staff, the organisation and outside agencies.

Manyleb y person

Education

Meini prawf hanfodol
  • • NVQ3 or equivalent or relevant practical experience
Meini prawf dymunol
  • Minute taking skills

Experience

Meini prawf hanfodol
  • • Managing busy workload and conflicting priorities • Handling confidential and sensitive information in accordance with the Data Protection Act • Working in a team
Meini prawf dymunol
  • Ability to use own initiative and deal with ad hoc requests and queries.

Knowledge

Meini prawf hanfodol
  • • Full range of administrative procedures, software programmes • Relevant Trust policies and procedures
Meini prawf dymunol
  • Good knowledge and proficiency of Trust systems to include RIO, and other digital systems

Skills and abilities

Meini prawf hanfodol
  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook • Good knowledge and proficiency of Trust systems to include, • Excellent verbal and written communication •
Meini prawf dymunol
  • Ability to work as a member of a team. conflicting and often changing deadlines

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleJob share policyAge positiveImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthAccredited Living Wage Employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Eliz Moustafa
Teitl y swydd
Enfield CYPMHS Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
02087025100
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg