Job overview

The Liaison and Diversion (L&D) service aims to identify and support individuals who have mental health, learning disability, substance misuse or other vulnerabilities when they first come into contact with the criminal justice system as suspects, defendants or offenders via police stations and courts. L&D Mental Health Practitioners are based in a variety of criminal justice settings in order to screen, assess, and refer these individuals. Practitioners are then responsible for entering data associated with L&D activity onto the electronic patient record system.

The post holder will support the L&D service by undertaking a range of duties involving the collection and cleansing of L&D data. They will be expected to collate the data in a timely fashion, ensuring reporting and outcome deadlines are met. The post holder will be responsible for a variety of data submissions to the commissioners and must strictly adhere to the reporting guidelines. When creating reports, they will need to ensure data quality and accuracy by identifying and addressing data errors or inconsistencies.

Main duties of the job

Communication

·       To liaise clearly and effectively with internal and external stakeholders to produce accurate and high-quality data submissions for the L&D Service.

·       To work closely with L&D Practitioners and Service Managers to gather and maintain information pertaining to L&D activity.

·       To communicate with external agencies in order to receive outcome data.

·       To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.

Service User / Customer Care (if applicable) (both direct and indirect)

·       Deal with issues that arise appropriately, including enquiries or complaints from members of the public, service users and carers.

·       Ensure requests for service user information are met in a timely manner and responded to with accuracy.

·       Where appropriate refer to another officer of the trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.

Planning and Organisation

·       To plan and organise monthly and quarterly meetings, including agendas, minutes, and any associated documentation.

·       Maintain a proactive bring forward system in line with the needs of the service / department, ensuring deadlines are met, and actions are chased promptly.

·       To organise own workload ensuring adherence to local procedures, targets, and timescales

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:  

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology. 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.