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Job summary

Main area
Administration and Clerical
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
391-NMUH-7960742
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Cedar House, St Michael's Primary Care
Town
Enfield
Salary
£30,630 - £32,346 Per annum Including HCAS
Salary period
Yearly
Closing
28/07/2026 23:59
Interview date
21/08/2026

Employer heading

NHS

Administrator

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

We are seeking to appoint an enthusiastic administrator to support  Enfield CYP Occupational Health department, which is part of  our Enfield Community Service.   This is a full time role Monday to Friday 9.00-17.00

Our aim is to provide a high level of customer focused, patient care.  You will have day to day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required.  You will be ensuring that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.

Main duties of the job

The post holder will be booking appointments and interpreters, processing referrals, opening referrals on RIO, scanning and uploading, dealing with queries from patients, GPs and other professionals.

You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.
Your duties will encompass processing referrals, typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies, management of clinicians diaries and making appointments at the request of the service. You will assist in the maintenance of records, filing, archiving and photocopying and any duties essential to the comprehensive
secretarial support service you will provide

Working for our organisation

The North Middlesex University Hospital, Royal Free NHS Foundation Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.

In January 2025 we joined the Royal Free group: it is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.

The post will be based at Cedar House, St Michael's Primary Care Centre.

We are a friendly admin hub that provides administrative support to a group of Paediatric Therapy & Clinical teams (Speech and Language, Dietetics, Nursing, Physiotherapy and Occupational Therapy) 

Detailed job description and main responsibilities

The role is administrative and requires a good ability to organise, attention to detail as well as excellent communication skills.  You will  liaise regularly with  clinicians and  other admin staff and the ability  to work well under pressure, show initiative and be a team player is essential.  In addition, the successful candidate should have good IT skills and previous experience of office or reception duties is essential, preferably within a healthcare setting.  

You will be a self-starter, working on own initiative but also able to work well as part of a team.

Some of the tasks involve:

- opening referrals on RIO

- maintaining a spreadsheet of referrals and waiting list

- sending appointments

- dealing with queries from patients, GPs and other professionals

- booking clinic appointments

- liaising with schools 

- printing, scanning and uploading

- supervising a junior administrator

- any other office job that is required

Person specification

Education and qualifications

Essential criteria
  • NVQ3 or equivalent or relevant practical experience

Experience

Essential criteria
  • Managing busy workload and conflicting priorities
  • Handling confidential and sensitive information in accordance with the Data Protection Act

Personal qualities

Essential criteria
  • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
  • Reliability with good time keeping.
  • Actively develops themselves and supports others to do the same.
Desirable criteria
  • Ability to work flexibly.

Skills and abilities

Essential criteria
  • Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
  • Good knowledge and proficiency of Trust systems to include RiO
  • Ability to organise own workload to ensure that internal and external targets are met and which may involve extracting information from various systems and takes initiative to query conflicting information or to clarify as appropriate
Desirable criteria
  • Knowledge of Pecos and eRostering

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Aurora Rodriguez
Job title
Administration Manager
Email address
[email protected]
Telephone number
07929 383794
Additional information

Working hours 9.30-16.30

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