Job summary
- Main area
- Ears, Nose and Throat and Audiology
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Within Monday to Friday - Onsite)
- Job ref
- 391-RFL-7178263
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Chase Farm Hospital
- Town
- Enfield
- Salary
- £34,521 - £41,956 per annum pro rata inclusive of HCAS
- Salary period
- Yearly
- Closing
- 23/06/2025 23:59
Employer heading

Band 5 ENT Clinical Pathway Manager
NHS AfC: Band 5
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
To lead a team of clinical pathway navigators and adminsitrators and be responsible
for the smooth running of the patient journey from referral to discharge from Trust care
by ensuring that coordinated and streamlined administrative processes revolve
around the patient and their individual needs.
The post holder will also be expected to carry out duties as per discussions with the
Service Manager, Assistant Operations Manager and Operations Manager. The post
is a challenging job in a supported and structured environment
Main duties of the job
This involves developing strong working relationships and working closely with
navigators, clinical pathway administrators and clinical team PAs within their team and
other managers, all key members of the multi-disciplinary team within primary and
secondary care and service users relating to the service specialty they cover to ensure
all patients receive a consistent and effective service. This includes working with
consultants, medical, nursing and therapy teams, divisional and operational
managers, central appointment office, ward administrators, diagnostic and imaging
departments, external agencies e.g. GPs, other hospitals, social services, police etc
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential criteria
- Diploma level qualification or equivalent experience.
- English and Math at GCSE level or equivalent
- Customer Services attendance certificate
- Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
- C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable criteria
- RSA 2 or RSA 3 word processing/typing or equivalent experience.
- Knowledge of medical terminology.
- Courses / further study attended to demonstrate evidence of personal development.
- Knowledge of Cerner
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable criteria
- Experience of drawing up staff rosters
- Previous administrative and organisational
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Victoria Koo
- Job title
- Service Manager for ENT and Audiology
- Email address
- [email protected]
- Telephone number
- 07773 583 755
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