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Job summary

Main area
Ophthalmology
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-8306396
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Chase Farm Hospital
Town
Enfield
Salary
£33,262 - £36,027 Per annum inclusive of HCAS
Salary period
Yearly
Closing
13/11/2026 23:59

Employer heading

NHS

Band 4 Clinical Pathway Administrator

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

 

Job overview

We are looking for a dynamic and resilient Clinical pathway Administrator to support the delivery of the Ophthalmology situated at Chase Farm Hospital

This is a busy and a fast paced role within the Ophthalmology department  The incoming post holders will need to have good attention to detail, be patient focus and demonstrate the ability to work independently. 

The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification

Main duties of the job

General administrative duties for the department such as scanning of patient notes on  to EPR, photocopying and distribution of mail and triaged referrals. 

Ensure all patient demographics and contact details are kept up to date on Cerner.

When accessing patient records ensure computerised tracking systems are used appropriately.

Management of admin shared inbox and to ensure correspondence is distributed according to trusts guidelines.

Support the failsafe officer, ensuring the smooth and safe planning of patients pathway

Routinely process Blueteq funding forms received from the clinical teams cross -site and upload to medisight and Hi-cost portal (blueteq secure). Respond to general 
queries with support from the clinical teams and service managers to ensure accurate information is recorded in a timely manner.

Provide reasonable cross-cover for other Clinical Pathway Administrators to ensure a  consistent and effective administration service is maintained at all times. 

Management of Dictate and ensuring any correspondence is sent out to external  organisations.

Review the actions and instructions generated from Dictate when requested e.g.  ensuring that correspondence or test results are sent to a clinician in a different specialty or booking a follow-up.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education and professional qualifications

Essential criteria
  • English and Maths at GCSE level or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development

Royal Free shared commitments

Essential criteria
  • • Demonstrable ability to meet the Trust shared commitments.

Experience

Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload and working to deadlines
  • Experience of dealing with non-routine and complex problems

Others

Essential criteria
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Ability to work without direct supervision

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Knowledge of Cerner or equivalent system
Desirable criteria
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly
  • Ability to use databases

Personal qualities and attributes

Essential criteria
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative to prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner
  • Proactive, forward-thinking, quick problem solving attitude with attention to detail

Others

Essential criteria
  • Reliability – good time keeping
Desirable criteria
  • Ability to work flexibly to accommodate peaks and troughs of activity

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kwame Sarfo
Job title
Clinical Pathway Manager
Email address
[email protected]
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