Job summary
- Main area
- pulmonary rehab administrator
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 8 months (contract to 31/3/2026)
- Hours
- Part time
- Flexible working
- Job ref
- 391-NMUH-7240020
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Pine Lodge, St Michaels Site, Gater Drive
- Town
- Enfield
- Salary
- £29,176 - £30,225 pro-rata per annum inclusive of HCAs
- Salary period
- Yearly
- Closing
- 18/07/2025 23:59
Employer heading
Pulmonary rehab administrator
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
Enfield Community Respiratory Team is looking for an enthusiastic and conscientious administrator to provide administrative support to our busy pulmonary rehabilitation team.
The communtiy respiratory service is comprised of consultant nurse, specialist nurses, specialist physiotherapists, technical instructors and health care assistants supported by administration staff.
We provide self management support and advice to patients who have been diagnosed with COPD, Asthma, Interstitial Lung Disease and Bronchiectasis. We provide pulmonary rehabilitation which is
an exercise and education 6-week course designed to help patients with respiratory conditions to get fitter and stronger. The team also provide the home oxygen review and assessment service.
Main duties of the job
To take referrals and messages ensuring they are logged and passed on to the appropriate clinician in line with indicative urgency.
To liaise with patients and their carers, relatives, Social Services, members of the Primary Healthcare Team and any other agencies as appropriate,
maintaining confidentiality and treating all situations with sensitivity and tact.
To record referrals and retrieve patient information using the Rio Data Management System.
To scan referrals and upload them into the patient information system in an accurate and secure manner.
To administer appointments, receive patients and contribute sensitively towards resolution of problems that may arise with patients or their carers.
To disseminate other information to clinical teams and managers as requested.
To organise care packages and/or referrals to other agencies, under the direction of a senior
nurse.
Produce regular statistical performance information and to provide patient information on an ad hoc basis for management as requested.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
See job description and personal specification for more details on the main responsibilities for this role
Person specification
Education & professional Qualifications
Essential criteria
- • Able to produce evidence of a good basic education including numeracy and literacy skills.
- • NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification.
Experience
Essential criteria
- • Clerical Experience in NHS setting
- • Use of Rio Data Recording Systems
Skills and aptitudes
Essential criteria
- • Excellent communication skills, both face to face and via telephone.
- • Ability to handle patient queries tactfully and respectfully.
- • Ability to deal with more than one issue at a time and to balance conflicting demands.
- • Ability to learn new software programmes.
Personal Qualities & attributes
Essential criteria
- • Able to diffuse potential conflict or aggressive situations
- • Flexible approach
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Helen Littler
- Job title
- respiratory consultant nurse
- Email address
- [email protected]
- Telephone number
- 02045535693
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