Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (This is to cover a secondment)
- Hours
- 30 hours per week (Part time Hours/Week (minimum 15 hours))
- Job ref
- 343-8266593-MT
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom ED
- Town
- Epsom
- Salary
- £30,630 - £32,346 Pro-rata pa inc HCAS (Outer)
- Salary period
- Yearly
- Closing
- 03/11/2026 08:00
Employer heading
ED Receptionist / Administrator
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
Emergency Department Receptionist/Administrator (Band 3)
Are you looking for a new challenge?
We are currently seeking flexible, enthusiastic part-time staff to join our friendly team for a fixed term of 12 months. We are seeking people who are looking for a minimum of 15 hours per week. The successful applicant will be expected to cover a variety of shifts over a 24-hour, 7 days a week, 365 days a year period.
The shift times are currently - 07:30 to 17:00, 08:00 to 18:00, 08:00 to 16:00, 16:00 to 00:00, 17:00 to 22:00, 18:00 to 23:00, 22:00 to 06:00 and 23:00 to 07:30.
The current vacancies are mainly for days, evenings, nights and weekends
Weekends, nights and bank holidays are part of our 24-hour rota within our busy Emergency Department and Urgent Treatment Centre at Epsom Hospital.
This is an exciting opportunity to support front-line care in our local community.
Main duties of the job
Main responsibilities include:
- Booking in Patients
- Answering telephone queries
- Discharging patients
- scanning, dealing with queries from relatives and patients
- Reception duties
- Contacting patients for medical SDEC clinic to arrange appointments
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
Person specification
Education & Qualifications
Essential criteria
- GCSE or equivalent in English Grade C or above
Desirable criteria
- NVQ level 2 Buisness Admin or Customer Care
- ECDL
Experience
Essential criteria
- Experience in reception/customer care duties
- Experience of patient administration work in a healthcare setting
Desirable criteria
- Previous experience in a ED/ healthcare setting
Skills & Knowledge
Essential criteria
- Good interpersonal and customer care skills and dealing with difficult situations
- Good written skills
Desirable criteria
- Knowledge of service provision including the pathway of care
- Basic understanding of medical terminology
- Working knowledge of iPM and iCM
Personal Attributes
Essential criteria
- Works well in a team and is willing to share responsibility
- Able to work under pressure
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kelly Wales / Sarah Lovelock
- Job title
- ED Deputy Admin Managers
- Email address
- [email protected]
- Telephone number
- 01372735222
- Additional information
extension: 1603
List jobs with Epsom and St Helier University Hospitals NHS Trust in Administrative Services or all sectors