Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 12 months (12 month fixed term)
- Hours
- Full time - 37.5 hours per week (NA)
- Job ref
- 343-8294850-B3-MT
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Epsom Hospital
- Town
- Epsom
- Salary
- £30,630 - £32,346 p.a incl of HCAS
- Salary period
- Yearly
- Closing
- 02/11/2026 23:59
Employer heading
Outpatient Clerk
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
The Outpatient Clerk provides essential administrative support to the outpatient service, ensuring clinics are efficiently coordinated and patients receive a safe, timely and effective service. The role involves managing appointments, booking and cancelling clinics, maintaining accurate patient records, communicating with patients and supporting clinical staff. The postholder will work closely with clinicians and the wider administrative team to ensure outpatient pathways run smoothly, support timely patient care and contribute to meeting departmental performance and regulatory requirements.
Main duties of the job
The Outpatient Clerk will provide efficient administrative support to outpatient clinics, including booking and managing patient appointments, updating patient records, processing referrals and communicating with patients and clinical teams. The role will ensure accurate and timely administration, support the smooth running of clinics, and contribute to delivering a safe, responsive and patient-focused service.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
**********PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER INFORMATION REGARDING THIS POST**********
Person specification
Experience
Essential criteria
- Experience of customer care.
Knowledge
Essential criteria
- The ability to prioritise tasks effectively with some direction.
- Computer literate, with experience of using a keyboard.
- Knowledge of databases, spreadsheets e.g. Excel or similar applications.
Personal
Essential criteria
- Proactive within scope of role.
- Team player with collegial working style and willingness to share responsibility
- Committed to a “Patient/Client First” philosophy.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nicki Wallis
- Job title
- Outpatient Mananger
- Email address
- [email protected]
- Telephone number
- 01372735835
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